As a Micro Space & Process Manager at Coles Liquor, I lead the transformation and optimization of store layouts, merchandising, and operations across the network. With over 20 years of experience in the liquor industry, I have a proven track record of delivering successful projects that enhance customer experience, sales performance, and team engagement.In my current and previous roles, I have demonstrated skills in leadership, customer service, influencing change, coaching, retail sales, and new store setup. I hold a Project Management certification from Coursera and have completed multiple courses on business, management, and communication. My mission is to create value for Coles Liquor and its stakeholders by applying my expertise and passion for store development and innovation.