Supporting The Athlete's Foot ANZ and Gluestore ANZ along with corporate offices in NSW

Following the acquisition of Next Athleisure by Accent Group on 29th May 2021, my role as IT manager Next Athleisure transitioned to IT Manager - Accent Lifestyle.

Project Management including manage project risks, issues, budget, and schedule and execution.Vendor management for key suppliers of support, software and hardware.CAPEX and OPEX Management including budgeting and reporting.Training staff, including IT, on POS and ERP systems and IT best practices.IT infrastructure development (analysis, diagnostics, testing solutions).Drive and support key stakeholders on IT related projects, including such things as POS, in store technologies and online projects.Liaise with business and technical areas to facilitate the timely resolution of issues as they arise.Communicate with stakeholders, both internal and external.Responding to requests for technical assistance in person, via phone, electronically and act as the first point of contact within the IT department to disseminate technical advice and assistance across all departments (Support office, Warehouse & Retail Stores)AchievementsDelivered Apparel21 Retail POS system.Setup and Managed 8 retail store opens.Delivery of multiple new infrastructure and services including Filemaker 17, Apparel 21 and Qliksense.Project managed de-merger between JD Sports Fashion and Next Athleisure, Now Accent Lifestyle.Project managed merger of Systems between Next Athleisure and Accent Group.Project Managed WAN deployment with ISP.Move to new 3PL

In my role as Retail IT Coordinator, I am the main source of support for PUMA Retail stores.In this role, my tasks include:Technical problem solving for POS hardware and software.Implementation of both Global and Local projects.Assisting with training and best practices for store and office operations.and supporting the day to day operations at all Australian and New Zealand retail stores.

In my role as IT Support Officer, I am the first line of support for both the Oceania office teams and Retail stores. Dealing with Vendors and systems such as:Retail Pro Series 8: Technical support and Service delivery for our Retail Pro 8 POS system.Retail Store Traffic: Troubleshooting issues relating to retail store Traffic counters, and Traffic Insight reporting system.Workstation / Desktop / Laptop support – Windows and Mac: Troubleshooting all issues relating to Windows and Mac based operating systems. Deployment of new equipment for staff. LAN / WAN: Setup of new sites, maintenance of current Australian and New Zealand locations.Microsoft Active Directory: Management of User profiles.Office and Warehouse printers: Management and troubleshooting of printers using Papercut management software.iSeries AS400: Troubleshooting issues relating to iSeries AS400 ERP system.Office 365 and Adobe products: Troubleshooting for all Office 365 software, including Word, Excel, Outlook and Project, and Adobe Creative Cloud Products, including Photoshop.System Backups: Maintenance of offsite Weekly, Monthly and Yearly Backups using Veeam backup software.Proxy server: Maintenance of Proxy server including White and Black listing sites using WebMarshal software.VOIP Phone system: Maintenance of Avaya VOIP system, both server side and end user.Server Infrastructure: Managing and troubleshooting issues with Windows Server 2008 physical and virtual machines.Mobile Device Management: Supporting and managing current mobile devices for head office staff. Managing deployment of new mobile phones including dealing with telecom vendors.Achievements:2016:Setup of 9 new PUMA store across both Australia and New Zealand, including Pop up stores.Implementation of new Warehouse Picking Trolley system.Multiple process improvements for POS system.2017:Movement of New Zealand office to new location

As part of the Retail Planning and Management team, I performed a range of tasks:Retail Allocations: The ordering of Footwear, Apparel and Accessories for 20 PUMA Stores across Australia and New Zealand.Inventory Management: Capacity planning for each store at both a divisional and skew level.Stocktake Reporting and Investigation: Stocktake result analysis and follow up for PUMA stores, including reasons for loss and fixing of incorrect results.Stock Planning: Scheduling product drops for stores, maintaining replenishment for current season products.Store Budgets, Margin Analysis and Forecasting: The creation of daily budgets, by store. Analyzing product margins and margin forecasts.Product Pricing: Maintaining product pricing for both Factory Outlets and Full price stores.

As part of a team of the Victorian retail store team, I was given a range of different tasks which included:Footwear Specialist and Apparel Sales: The selling and promoting PUMA products to consumers, specializing in Footwear. The fitting and recommendation of products to meet the needs of the customer.Ordering Stock for Replenishment: Analyzing key sellers and customer interests to maximize sales of specific product lines.Visual Merchandising: The maintenance of the store’s look and feel as well as the setup of new visual stories.POS Systems: Processing sales and refund transactions, as well as gift card transactions.Customer Management: The management of large volumes of customersI was also given manager duties which included:End of day reconciliation: The counting and balancing of tills, including EFTPOS, at the end trading each day.Crew Training: The coaching and training of staff to help improve team knowledge and skillsStore Management: The day to day management of store operations and staff, including rostering.