Ben Rau Email & Phone Number

Jenison, Michigan, United States

Grand Rapids, Michigan, Us

Responsible for leading digital products practice at Twisthink, driving architecture definition and delivery of cloud projects, and team development and growth, along with serving as technical liaison in our AWS and Microsoft and extended network partnerships.

Ada, Michigan, Us

Led solutions architecture and design and delivery for product teams within the Global CRM solution space, including the Customer Care, dCare, and CRM Foundations product teams, serving as technical leader and mentor for delivery team members. In March 2020, also took on the additional role of Portfolio Architect, spanning the seven teams in the CRM portfolio.In 2017-2018, guided the solution architecture of Amway's global Microsoft Dynamics365 Customer Care deployment, as well as leading cloud architectural design (Azure) of AI digital assistant/chatbot and Knowledge Management platforms which support Amway's global Distributor Care (dCare) strategy.

Ada, Michigan, Us

-Manage customer relationship for the 900-plus employee Amway R&D organization, acting as the primary IT liaison for new projects, solution assessments, production issues, and systems support concerns.-Collaborate with business partners to refine business requirements and assess and develop new and existing solutions.-Led design and delivery of integrations and legacy solution transition plan for multi-year Siemens Product Lifecycle Management solution implementation project. -Drove Application Management efforts for 25+ production R&D applications, ensuring sufficient disaster recovery capability is in place, and ensuring compliance to vendor license agreements and support SLAs.

Ada, Michigan, Us

-Key projects: Global RedPrairie WMS 2007.2 to 2011.2 upgrade, RedPrairie WMS implementation for Latin America, Global Parcel TMS system assessment, JDA Warehouse Labor Management implementation.-Evaluate new system functionality requests and provide effort estimates.-Collaborate with business partners to refine business requirements and design technical solutions. -Develop detailed solution requirements and designs for system enhancements and upgrades.-Provide third-level, 24x6 on-call support for internal business systems, especially JDA RedPrairie Warehouse Management System and JD Edwards EnterpriseOne.-Implemented Application Management practice for all RedPrairie Warehouse Management environments. -Managed JDA WMS vendor relationship and solution roadmap. Led efforts resulting in increased allocation stability and sharp decreases in user service interruptions.

Ada, Michigan, Us

Perform production support for the mission-critical ERP applications that support Amway's supply chain, manufacturing and logistics operations.Key applications supported: JD Edwards EnterpriseOne, JDA RedPrairie WMS, EMC Documentum, Oracle Business Intelligence Suite Enterprise (OBIEE), Webmethods

Us

Delivered customer support (technical and product-related) to lab customers, mainly amateur and professional photographers.