Ben R. Email & Phone Number

Chattanooga, Tn, Us

Chattanooga, Tn, Us

Chattanooga, Tennessee, United States

• Established a strategic mentorship with an AVP-level officer (Chief of Staff to the CEO) to enhance leadership skills, gain a deeper understanding of leading teams, and improve business acumen.• Managed a high-impact project on Stop Loss, a new business area, rapidly creating 149 claim processes and developing midpoint and post-training surveys for all roles using Qualtrics.• Expertly collaborated with cross-functional stakeholders, including AVPs, directors, and managers to… Show more • Established a strategic mentorship with an AVP-level officer (Chief of Staff to the CEO) to enhance leadership skills, gain a deeper understanding of leading teams, and improve business acumen.• Managed a high-impact project on Stop Loss, a new business area, rapidly creating 149 claim processes and developing midpoint and post-training surveys for all roles using Qualtrics.• Expertly collaborated with cross-functional stakeholders, including AVPs, directors, and managers to create instructional and technical content for new corporate paid leave offerings in OR and CO within a tight 1-month turnaround.• Wrote and edited over 500 workflow documents across the entire enterprise, leveraging plain language, user research, and internal content standards to deliver exceptional, user-focused content.• Assisted with UX testing and research initiatives, significantly improving the user experience in the knowledge management platform and providing valuable learning data to drive continuous improvement.• Provided critical late-stage technical and content feedback on enterprise-wide eLearning compliance modules, ensuring alignment with quality standards and user needs.• Designed an engaging interactive eLearning module using Articulate Storyline and Rise on how to create effective prompts for Generative AI, demonstrating expertise in multimedia content development. Show less

Chattanooga, Tennessee Area

• Developed an interactive presentation and knowledge check focused on benefit exhaustion, increasing departmental quality scores through effective instructional design.• Coordinated and managed a 10-member project team, creating a training presentation that led to a 7% increase in quality review scores that was subsequently shared across the department.• Facilitated weekly trainings and team discussions, leading follow-up conversations to reinforce key action steps and drive… Show more • Developed an interactive presentation and knowledge check focused on benefit exhaustion, increasing departmental quality scores through effective instructional design.• Coordinated and managed a 10-member project team, creating a training presentation that led to a 7% increase in quality review scores that was subsequently shared across the department.• Facilitated weekly trainings and team discussions, leading follow-up conversations to reinforce key action steps and drive continuous learning.• Trained and mentored 30 newly hired employees on processing FMLA, state, and corporate claims, ensuring consistent knowledge transfer and skill development.• Evaluated new hires’ work digitally on SharePoint and provided constructive feedback to improve retention and develop key processing and social skills. Show less

Dayton, Tn

• Coached students by asking effective questions and providing instruction to strengthen writing, problem-solving, and time management skills.• Edited grammatical errors on student essays and provided in-person and virtual feedback to students and professors to track and enhance their development.

Dayton, Tn

• Engaged in public speaking to audiences with approximately 200 high students and faculty members.• Created high performing web articles for social media and the team’s website.• Facilitated small groups of 15 or more students on varying topics.

Dayton, Tn

• Crafted and facilitated interactive learning content, such as games and activities, to engage and retain information for students with diverse learning styles. • Facilitated weekly discussions for a group of 12 students in a college-level course, fostering collaborative learning and knowledge sharing.