Ben Redcross Email and Phone Number
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Effective manager with distinguished career leading productive customer service operations through team leadership, performance optimization, client needs assessment, and quality controls. Dynamic communication, organization, analysis, and relationship management skills. Extensive experience in customer service, inventory control, VMI (vendor managed inventory), transportation, warehousing, logistics, inside sales, call centers, process improvement.Skilled strategist and tactician recognized for driving revenues through process updates and performance enhancements initiatives. Consistently earned top ranks in performance in every position held by bringing revenues, profits, and market share to new heights.Motivated leader skilled at building top-performing teams focused on superior service delivery and accountability for goal achievement. Coached a network of customer service professionals to achieve maximum motivation, collaboration and productivity.
Plum Organics
View- Website:
- plumorganics.com
- Employees:
- 62
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Senior Sales Operations AnalystStasher Nov 2021 - PresentEmeryville, California, United StatesHi, we’re Stasher — the simple, reusable alternative to plastic bags. Made with platinum food-grade silicone and a leak-free Pinch-Loc® seal, our bags and bowls save 260 single-use plastic bags from the ocean a year.Since our founding in 2016, we’ve earned numerous awards for design and innovation, including the 2023 POPSUGAR Wellness Award, Good Housekeeping “Kitchen Gear” Award for 2022 and 2021, and we're a two-time Global Innovation Award recipient and Wirecutter Pick.Together, our Stasher Squad has saved over 5.5 billion plastic bags from entering our oceans and waterways. And that’s not all, because every year we donate to nonprofits working for ocean health, like the Surfrider Foundation. Ditch the single-use plastic for our versatile reusables and help us Save What Matters®.Websitehttps://www.stasherbag.com/pages/the-stasher-ecosystem?utm_source=Social&utm_medium=LinkedIn_Bio&utm_campaign=Ecosystem&utm_content=&utm_term=
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Sales Operations And Reporting ManagerPlum Organics Nov 2015 - PresentEmeryville, CaSales Operations and Reporting Manager (Grocery and Club) PLUM ORGANICS2015-present Emeryville, CAResponsible for supporting the Plum Sales teams as the business expert in creating, analyzing, and reporting sales relevant data. Additional responsibilities include management of all upfront preparation of salvage/aged inventory sales. SAP updating, credit liaison, inventory allocation and price list management. Serve as a partner to the Sales Director by capturing key information about or from prospective customers, follow-up on customer inquiries and resolution of customer related problems• Streamlined aged inventory process by simplifying and updating customer proposal process. Sold monthly average of 20K cases of aged inventory to select customer base• Lead liaison with Customer Service, Supply and Demand Planning, and Logistics teams representing customer and sales requirements• Managed sample order process, including coordination with outside distribution facilities of all field sales sample request along with management of sample inventories in distribution locations and headquarters• Maintenance of content and oversight of current product assets for use with Kwikee, Blue and Gladson systems.• Provide ISales expertise to the sales team in the role of trainer for all new hires and point contact for issue resolution.
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Customer Service ManagerPlum Organics May 2014 - Nov 2015Emeryville, CaCustomer Service Manager, PLUM ORGANICS2014 Emeryville, CA Providing leadership to an exceptional team of customer service analysts in all aspects of customer service/order management, committed to providing exceptional service to some of the largest retailers in the United States, including Walmart, Target, Safeway, Costco, Publix’s, and Wegmans. Responsible for developing relationships with direct reports as well as with functional areas encouraging openness, candor and trust. Manage staff development processes including training, hiring, performance evaluations, development plans and disciplinary actions.• Prepare, conduct and communicate weekly leadership updates on all service issues and presentations to senior leadership team related to key KPI’s• Manage case fill rates of 97%, order entry accuracy of 98%• Service level satisfaction approval of 96%• Oversee order fulfillment management including coordination with operations teams, customer communications, order tracking, and reporting• Work closely with a wide variety of function teams including transportation, warehousing, inventory control, accounts payable, accounts receivable, and sales support• Developed and improved processes and systems to support a dynamic sales and product environment ensuring improved customer response time
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Senior Manager Customer Operations Away From Home And Home DeliveryPeet'S Coffee May 2018 - Jan 2024Emeryville, CaliforniaResponsible for leading implementation of Peet’s programs, processes, procedures, and order management with all Away From Home Channel customers- Licensees, Foodservice and Distributors as well as all Home Delivery operations *Order to cash *Deductions Management *InvoicingDevelop, deploy and deliver against Customer Service KPI’s required for businesses to deliver on customer requirements and to deliver against Peet’s profit with team of 10.Partnering with cross functional teams to ensure procurement, production, fulfillment and category teams are providing all necessary programs to transact efficiently with wholesales customers.Integrating new businesses, systems into the Away From Home Business- ERP, Mighty Leaf Tea, Coldcraft Direct Store Delivery, DSD network, Salesforce.Lead supply driven initiatives for Away From Home through partnering with Supply Chain to improve efficiency, quality, and timely delivery of products- forecasting, issue resolution, order cadence. -
Manager, Customer ServiceBasic American Foods May 2002 - Aug 2013Walnut Creek, CaOversaw all customer service operations, ensuring delivery of quality customer service vital to sustaining and growing a loyal clientele while entrusted to handle key domestic, international, industrial and retail accounts.Sharp leadership acumen and experience in managing all order fulfillment operations, from order processing, invoicing, and issue resolution to billing, delivery, and return authorizations.Effectively directed customer service staff of 12 CSR's in multiple locations. Actively collaborated in personnel management functions including developing goals, selecting qualified CSR's and implementing correction action personnel plans -
Customer Service ManagerTri Valley Growers Feb 1992 - Mar 2002San Ramon, CaEntrusted to oversee 550 domestic and international customer accounts. Spearheaded a variety of personnel management operations for 20 CSR's, encompassing hiring, performance evaluations, departmental objectives and terminationsSelected to lead a companywide initiative to design training material, implement change management processes which effectively increased productivity in finance, supply chain and customer service departments.Responsible for producing daily key performance indicators on case volume, production scheduling, transportation, claims activity, invoicing, and inventory volumes.Track record of 4 promotions of increasing responsibility over 10 years of exceptional performance
Ben Redcross Skills
Ben Redcross Education Details
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Organizational Behavior
Frequently Asked Questions about Ben Redcross
What company does Ben Redcross work for?
Ben Redcross works for Plum Organics
What is Ben Redcross's role at the current company?
Ben Redcross's current role is Senior Sales Operations Anayst.
What is Ben Redcross's email address?
Ben Redcross's email address is br****@****baf.com
What is Ben Redcross's direct phone number?
Ben Redcross's direct phone number is +151050*****
What schools did Ben Redcross attend?
Ben Redcross attended University Of San Francisco.
What skills is Ben Redcross known for?
Ben Redcross has skills like Management, Cross Functional Team Leadership, Customer Service, Team Building, Process Improvement, Forecasting, Order Management, Order Fulfillment, Customer Support, Continuous Improvement, Inventory Management, Logistics.
Who are Ben Redcross's colleagues?
Ben Redcross's colleagues are Katy Plumridge, Adams Johnson, Jaspreet Brar, Hilda Jaber, Taiwo Alamu, Bogdan Safarov, Katie Conway.
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