Ben Ringle Email & Phone Number

Knoxville, Tennessee Area

Preformed Prisoner Transportation, Inmate Security, Medical Watch, Air Extraditions. Prepared, processed and maintained forms, reports, logs, records and activity journals. Maintained the custody and control of inmates During transport Coordinate and transport and/or escort inmates to and from facilities, courts and medical/mental treatment facilities. Responds to emergency situations and take decisive action according to departmental policies and procedures

Received inbound inquiries regarding auto, home, and renter insurance Prospecting and follow up calls to create additional sales opportunities Assess needs, generate quotes, and offer high limit insurance policies based on client need and budget Licensed in 25 states for insurance sales. Sell and field underwrite policies for the insurance carrier

5720 Asheville Hwy Knoxville Tn 37924

Encouraged company growth through direct marketing offering new and winback incentives Prospecting new territories within the sales district, including inbound and outbound calling Ensured customer satisfaction by offering service resolutions Assisted management with new hire in on-the- job training Regularly engaged in promotional marketing within assigned territory

Provided Personalized Grocery Shopping and Home Delivery Services As associate owner, managed shopping and delivery services in assigned territory Ensure that shoppers/drivers maintained a professional and friendly atmosphere with all clients

Answering phone calls from claimants and service providers regarding benefit and coverage related questions Resolve complex issues with appropriate internal and external contacts Manage daily workflow of unit to achieve appropriate service levels and quality standards Receive and resolve escalations regarding complex customer situations Assisted in training and development of the unit through coaching and mentoring

Coaching and developing a team of 18-25 customer service representatives; Establish business processes to encourage teamwork and employee involvement; Educated and coached employees to manage CSR metrics to consistently to meet/exceed CSR expectations

Responsibilities Provided direct and indirect supervision of all night auditors Encouraged individual growth through by promoting teamwork and mutual respect Consistently demonstrated and promoted the company brand to instill a sense of value with both guests and associates.