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I am an intelligent and quick learning individual with over 7 years of experience in the field. I have worked at scales ranging from individual machines to multi-thousand tenant cloud based systems. I have experience with a wide range of technologies including AWS, GCP, Kubernetes, Docker, Nginx, Elasticsearch and Kafka. Additional technologies will be listed in the skills section of my profile. I am very hard working and am able to work efficiently in fast paced individual or team based environment.
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Engineering ManagerZendesk Nov 2022 - PresentSan Francisco, California, Us -
Team Lead, Software EngineeringZendesk Mar 2022 - PresentSan Francisco, California, Us
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Senior Operations Center EngineerZendesk Dec 2015 - Mar 2022San Francisco, California, Us* Directly impact availability and performance of the Zendesk platform for the 90,000+ companies that we're proud to have as customers. * Provide cross organizational assistance to all Zendesk teams.* Monitor testing, status, and metric tools that report on activities across the Zendesk platform* Triage, troubleshoot, & correct server, service and network problems.* Work efficiently as a member of a global team consisting of multiple engineers and leadership members spanning multiple regions and timezones. * Partner with development teams and their dedicated operations/infrastructure engineers to implement solutions and updates to Zendesk infrastructure.* Design and implement solutions for high availability systems that monitor critical Zendesk infrastructure utilizing the AWS platform and services.* Train newly hired engineers on Zendesk systems, monitoring tools, and best practices.
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Network Operations Center EngineerZendesk May 2015 - Dec 2015San Francisco, California, Us
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Customer Advocate - Tier 2Zendesk Nov 2014 - May 2015San Francisco, California, Us
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Customer Advocate - Tier 1Zendesk Jan 2014 - Nov 2014San Francisco, California, Us
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It - Global Support SpecialistPromega Jun 2013 - Jan 2014Madison, Wi, UsProvide global end user support for Promega utilized technologies. -
Network Analyst InternTds Telecommunications Corp. Apr 2012 - Jun 2013Madison, Wi, UsAnalyze complex datasets and develop handling methodology and reporting methods. -
Library AssistantGlobe University Aug 2011 - Apr 2012Woodbury, Mn, UsChecked-in/out library materials, usage tracking on non-loan items, assisted patrons with questions regarding materials or assignments -
CoachGlobe University Oct 2010 - Apr 2012Woodbury, Mn, UsA coach provides additional assitance to students outside of the classroom.
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Claims Processing SpecialistAllstate Jul 2008 - Aug 2010Northbrook, Il, UsHelped customers throughout the claims process in a fast paced environment. Resolved customer problems and complaints in a timely and customer centered manner. Developed check-list to aid others in maintaining compliance with individual state insurance guidelines.
Ben Riser Skills
Ben Riser Education Details
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Globe UniversityInformation Technology - Networks And Security -
Globe UniversityIt
Frequently Asked Questions about Ben Riser
What company does Ben Riser work for?
Ben Riser works for Zendesk
What is Ben Riser's role at the current company?
Ben Riser's current role is Engineering Manager at Zendesk.
What is Ben Riser's email address?
Ben Riser's email address is be****@****ity.edu
What is Ben Riser's direct phone number?
Ben Riser's direct phone number is +141541*****
What schools did Ben Riser attend?
Ben Riser attended Globe University, Globe University.
What are some of Ben Riser's interests?
Ben Riser has interest in Social Services, Children, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.
What skills is Ben Riser known for?
Ben Riser has skills like Customer Service, Voip, Email, Powerpoint, Word, Windows 7, Windows Server 2008, Microsoft Word, Training, Mentoring, Data Entry, Outlook.
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