Ben Russo Email & Phone Number

California, United States

Oakland, California, United States

In 10 short months:- Led the creation of a culture of continuous feedback by rolling out company-wide performance reviews and enabling employees and managers to have continuous check ins through a variety of workshops centered around bi-directional feedback.- Upleveled our benefit offerings. Solicited employee feedback on benefits and selected new benefits based on that feedback. Ran our open enrollment period, consisting of multiple info sessions, office hours, and company-wide communications so employees felt enabled to make the best decisions for themselves and their families.- Brought the CEO's long term aspiration of company-wide goals to life by rolling out V2MOM, aligning the entire company to the same top level goals.- Created a Weekly Manager Enablement Session which covered a different core manager skill every other week. The material (decks, templates, other resources) was all housed in a central location, which became a more robust manager toolkit as time went on. - Started up a communication and recognition engine by creating a weekly newsletter, organizing bi-weekly Roundtable meetings, and organizing our Slack architecture.- Created leveling frameworks so that there are clear paths for career advancement and defined employee expectations.

- Continued to partner closely with the CEO and Executive Team to ensure that we were preserving an amazing culture and employee experience as we grew from 350 to 1,000 employees and expanded globally- Developed an overarching global L&D strategy and created and delivered over 20 L&D programs which improved our L&D engagement scores by 36%- Created and oversaw a mentorship program in which 20% of employees were matched up in internal mentorships- Built and facilitated a manager onboarding program which set our new managers up for success and improved our management engagement scores by 22%- Worked with external vendors to bring in coaching and development programs such as LifeLabs, Bravely, and Sounding Board- Created and managed a performance management process which combined goal setting and performance reviews that tied into compensation and promotions which was utilized by 98% of the company

- Worked under the CEO and COO to implement a unique, world class culture as the company scaled from 50 to 350 employees and expanded from one office to multiple US locations- Developed and facilitated a world-class two day onboarding program which covers UserTesting’s culture, company, and product. (98% participant satisfaction score)- Designed, rolled out, and oversaw a company-wide intranet which was used by 97% of employees as a one-stop shop for all internal information- Developed and produced our monthly company-wide All Hands Meetings- Created an employee listening strategy and facilitated and managed surveys, as well as expected actions and follow through from managers and senior leadership- Developed and wrote a weekly newsletter which was a one-stop shop for all of our internal news, programs, events, and celebrations- Ran social events for hundreds of employees such as holiday parties and company kickoff

Bachelor'S Degree, Italian Studies

Master'S Degree, Education