Ben Ryan Email & Phone Number

Manchester, England, United Kingdom

Manchester, United Kingdom

A key member of a central CCO team within Barclays Execution Services, having oversight across the entire organisation for Assurance and Issues governance. My core focus has been in Issues governance, bringing vast experience to both the role and the organisation to deliver considerable enhancements to Issues management across Barclays bank (authoring the.

Manchester, United Kingdom

• I exercise significant influence to challenge business owners, whilst also coordinating the liaison between all 3 lines of defence, managing a complex and senior stakeholder network. I produce management information.
• Delivering a set of key controls for the bank’s material risks
• Providing analysis and… Show more I exercise significant influence to challenge business owners, whilst also coordinating the liaison between all 3 lines of defence, managing a complex and senior stakeholder network. I.
• Providing analysis and recommendations to the divisional senior leadership team during a review of transformational change programmes.
• Rolled out and continuously evolved of a process that delivered the capability for colleagues across the entirety of the services division of the bank (8 business areas) to conduct effective root cause analysis for.
• Embedding issues management guidance to improve the quality of the issues management process across the division. Providing direct feedback to accountable senior managers on the quality of their businesses management.

Manchester, United Kingdom

• An operational management role with a span of control of 70 staff, I was responsible for:
• Remediation activities arising from incidents in the PPI complaints process, impact analysis, through to customer remediation and fulfilment.
• An Insolvency team, ensuring that customer fulfilment from PPI complaints was accurate and consistent, whilst protecting the banks interest in customer funds
• The PPI payments operation, leading the 4 team managers overseeing the function. My… Show more An operational management role with a span of control of 70 staff, I was responsible for:
• The PPI payments operation, leading the 4 team managers overseeing the function. My key accountabilities included:
• Driving root cause analysis

Manchester, United Kingdom

Managing a team of high graded technical specialists supporting customer operations in the development of a number of concurrent large scale remediation programmes, liaising between multiple project managers, the change function and operational areas. This position required strong stakeholder management, organisational planning and communication skills.

Manchester, United Kingdom

In the role I grew and developed the PPI Fulfilments team from 17 FTE, performing payments and reconciliations, to over 100 FTE (including 8 team managers) making in excess of 8,000 payments a week. I reported to the senior manager and head of operations on volumes and forecasting, whilst continually ensuring that staff were adequately cross-trained and.

Manchester, United Kingdom

Birmingham, United Kingdom