Sensate Talent is a revolutionary recruitment agency like no other in the MENAT region.We specialise in mid- C-suit placements. Emiratization and Saudization. Coaching, talent development and RPO.

A Multinational Experience Agency that focuses on bridging the gap between %Brand, Employee & Client.An authentic approach to building a clear vision for customer engagement, customer tier strategies, service frontline trainings, service elevation, interpersonal skills development & executive coaching.We create bespoke strategies and experiences, bridging between the three pillars of experience within the premium and luxury retail and hospitality fields.We take a holistic and personal approach to designing and creating the perfect, bespoke moment for each and every guest and employee.

Leading the Retail and Service of the Middle East business. Ensuring Retail excellence through the network. Working hand in hand with Operations, Marketing & Finance as well as education to ensure a seamless customer experience in all the boutiques. Working towards yearly targets with intent to over achieve. Leading the teams by example, meeting and spending time with customers to better understand the 360 in store experience. Personally involved in recruitment of all levels and ensuring both the staff and stores are at the highest level. Working hand in hand with the NSS (Net Satisfaction Score), team in the U. S in order to constantly push the boundaries and elevate service and brand awareness in the region.

Main responsibilities including setting up a new Subsidiary within a JV with Al Futtaim in the Middle East. & taking over all the previous Franchise and Wholesale businesses and converting into Retail. Implementing the backbone of the business, operations, HR, Finance. (creating a local SOP in collaboration with the JV and following the Global guidelines)Setting and implementing 10-year P&L plans and strategies for the region, CRM strategy as well as Marketing and PR, working with the German allocation teams to adjust product ranges for the region. Reeducating the consumer on the brand with a short, mid and long-term Brand/Marketing & Digital strategy.Identifying future opportunities not only through retail stores but online as well as future non-retail projects. Driving front line operations with a “Hands on Approach”, leading the retail teams to a better tomorrow.Customer service, trainings, leadership and injection of all aspects of Retail into what previously was a wholesale/franchise business.Part of the role includes sales and marketing as the team was small and the role was hands on and multi faceted.

Leading, implementing and being part of the creation of the Customer Centric Omni- Channel strategy for EMEIA, working hand in hand with Retail, Marketing, PR, supply chain, Product and Ecom.Leading a highly skilled team to drive this strategy across the EMEIA region, driving the Retail P&L, increasing productivity through high level KPI's and small focused customer events. Supporting the Events and Marketing teams all across the region. Engaging and working closely with HNW customers to deliver and increase the brand awareness and luxury positioning. Working on strategic partnerships with banks, law firms and hotels to creat customer focused events from B2B to B2C.

Working hand in hand with all centre brands, taking them from infancy stages (choosing location, architects, retail teams, stock volumes, etc..), to the opening, supporting management through the beginning of the brand as well as analysing the results through brand and centre kepi's, footfall, competitors, sales p/m2, sales, sale through, etc...working as an external consultant to the brands, helping them maintain and elevate their sales, service and quality.

Mainly in charge of driving the RTW business within the brand, directly managing a team of 10 people, sales, rotas, trainings, buying, merchandising, tills, key holder, staff recruitment, individual coaching and developing CRM and VIP customers within the RTW segment.

Opening the first D&G store on Bond street, helping with the recruiting of staff, product and sales training, coaching, driving the RTW business though micro maangement, recogising strong individuals and developing them into future managers, CRM, VIP clients, tills, key holder.