- Oversee approval process.- Establish and maintain strong relations with our lenders.- Maintain accurate monthly, quarterly and year-end reports.- Determine the customer’s need for financing and explore payment options.- Present warranties, credit insurance, GAP insurance and other beneficial products offered by the dealership.- Secure and finalize transactions in a legal and ethical manner while maintain a high level of productivity.- Accurately prepare all paperwork related to the transaction and submits to the dealership’s Accounting Department in a timely manner.

- Create, maintain and measure the internet business development processes- Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers- Handle all incoming internet leads trough SCI- Assist customers in appropriate vehicle selection- Direct customers to product information resources, including those available on the internet- Oversee CRM usage

- Develop new marketing strategies to quickly capitalize on trends and social media.- Restructured several lines to eliminate cash drains and increase overall revenue.- Implemented new quality assurance methods to increase product reliability and customer satisfaction.- Built productive industry and cross-industry relationships to maximize revenue generation.- Increased customer satisfaction by improving follow-up and reducing repair needs on products.- Grew business 50% over tenure with new products improved marketing and lower costs.

- Fulfilled all management responsibilities in absence of manager.- Handle all merchandising, inventory control, ordering, cash control, and maintenance.- Oversee store opening and closing procedures.- Prepare dally sales reports and regularly use weekly and monthly data to develop sales and promotional strategies.- Maintain daily record of all transactions and generate reports for store manager.- Train staff to deliver outstanding customer services.- Motivate sales employees to improve moral, performance and store revenue.- Continuously reviewing and managing team performance.- Developing strong relationships with customers by uncovering their individual needs and providing effective solutions.- Promote new promotional offers and relate them to customer’s everyday need to increase the chance of cross-sell.- Training and monitoring new staff to improve their sale techniques and make certain of obtaining store goals.- Contribute to the team's success by achieving targets as set by the company.- Achieve employee of the month two times in a row for the most services sold.- Maintain quality service by establishing and enforcing organization standards.

- Designing a unique framework to help hotel industry reduce environmental harm based on the geographical location and cultural needs.- Increase hotel’s revenue in long-term by improving their services in term of being environmental friendly and make them more re presentable to customers in their competitive market.- Analyze data gathered from more than a thousand of hotels’ customers to uncover different factors and their weight affecting customer satisfaction and willingness to return in future.- Reducing more than 20 percent of energy and water consumption cost by using of high efficiency lightning system, low flow showers, ground source heat pump (GSHP), reusing graywater and etc.- Help hoteliers generate more profit by presenting their services as green services with more quality and less harm to environment.- Research project: An Empirical Study in Green Environmental Service Settings in Hotel Industry in Malaysia.

- Provide assistance to high school and undergraduate students with weak study areas.- Prepare students for mid-term and final exams.- Assisted students in acquiring better understanding of targeted weak areas in Mathematics and Physics.- Wrote individual tutoring plans in accordance to the individual needs of students.