Member Experience Principal
CurrentI launched and run member engagement at Surest.About Surest: Surest (formerly Bind) is a 500-person health insurance plan recently acquired by UnitedHealth Group. Surest redesigned health insurance so members can see prices before making a healthcare decision (just like any other product/service in the world) so members have more control while planning for their healthcare. Selected Accomplishments:* Launched the function of member engagement at Bind from scratch* Run member onboarding strategy, leading to 13% increased registration rate in one annual enrollment cycle for renewing clients * Direct engagement strategy across 300+ clients, all members, and 11 vendor programs * Lead engagement for new health programs. Launch earned 4x adoption compared to industry average (7% take rate for eligible population within 4 months of program launch)* Achieved 100% communications opt-in rate from clients (including Fortune 100s) through client presentations gaining stakeholder alignment* Secure alignment with internal leadership teams across 4 departments and 13 functional areas* Accelerate the cycle from hypothesis to testing by averaging 5 campaign launches a month