Ben Schott Email & Phone Number

Exeter, Nh, Us

Philadelphia, Pa, Us

• Design and implement customer retention strategies balancing churn reduction with financial dilution• Provide model-driven recommendations and base management insights across customer lifecycle• Own the division learning agenda for initiatives utilizing test vs. control methodology (A/B testing)• Build business cases for prospective initiatives with expected subscriber and financial impacts• Communicate updates on business challenges and response strategies to the SLT on a weekly basis• Partner with division and corporate stakeholders to successfully implement national programs

Stamford, Connecticut, Us

• Retained and promoted to Director during Charter’s acquisition of Bright House and Time Warner• Responsible for the Market Intelligence team of a $5B in annual revenue operating region• Curated insights on competitors’ fiber builds, products, pricing, offer strategies, and positioning• Responsible for offer strategy recommendations based on performance in competitor overlaps• Delivered semi-annual presentations on the competitive landscape directly to the Charter C-suite• Management responsibility for a team of high-performing managers and analysts

Stamford, Connecticut, Us

• Led comprehensive redesign of retention strategy, driving $50MM in incremental annual revenue• Designed all reporting and supporting metrics in launch of the virtualized National Retention Center• Managed technical team members cross-functionally in data delivery and reporting• Designed agent variable compensation plan and training documents for call handling strategy• Created and managed staffing models to balance headcount with forecasted call volumes• President’s Club Award, 2015 (non-sales winner for outstanding contributions to Sales & Marketing)

Stamford, Connecticut, Us

• Prepared competitive analysis decks to assess risks posed by new entrants into the Florida market• Led the team responsible for revenue rate models driving $4.5B in budgeted annual revenue• Led process redesign of customer credit screening, resulting in $1MM in incremental annual margin• Built financial models and analyses to size the estimated impacts of company initiatives• Management responsibility for a team of high-performing managers and analysts• Promoted into the Director+ compensation plan as a performance reward• Employee of the Year, Sales & Marketing, 2013

Stamford, Connecticut, Us

• Key strategic planning contributor during the Verizon FiOS entry into the Tampa market• Led cross-functional project team for the Scorecard/Essbase business intelligence platform launch• Directly supported VP of Finance in financial planning for acquisitions and product launches• Responsible for financial and subscriber volume forecasts in annual budget process• Developed business cases for specialized program launches and customer loyalty tactics

Butler, Pa, Us

• Reported to CFO of a $1B+ holding company (EV) owning Armstrong Cable and Guardian Protection• Built valuation models and assessments for cable system acquisitions and other investments• Led the entire annual budget and planning process directly for the President of Armstrong Cable• Armstrong Outstanding Service Award, 2001 and 2002 (for leadership in FP&A)

London, Gb

Gb

New York, Ny, Us