Ben Schwarz Email & Phone Number

Stoke-On-Trent, Gb

United Kingdom

Uttoxeter, England, United Kingdom

I oversee and manage all aspects of Parts and Service Pricing for one of the United Kingdom's most iconic brands, supporting my Sales and Dealer Colleagues to provide the industry's finest customer service.My responsibilities include global parts price management, ensuring both margin and growth targets are achieved in balance with providing competitive parts pricing, extending to subscription services such as extended warranties and service contracts. I aim to inspire my team to deliver the best possible service focusing on our customers' needs and requirements to achieve and exceed ambitious growth targets.

Rocester, Staffordshire, United Kingdom

I oversee end-to-end facets surrounding transformation of JCB Aftersales Business Model with increasing subscription services by implementing robust global service contract portfolio and redesigning extended warranty portfolio. I improve long term parts sales with increase group revenue and profitability by leveraging packages while supervising regional parts sales team. I steer day-to-day functions involving excellent operational and P&L management for JCB's extended warranty portfolio, while meeting and exceeding set company expectations.• Improved existing manual forecasting methodology for extended warranty and defined new methodology.• Facilitated 416 dealer groups by Implementing and supporting menu pricing tool, resulting in 65K+ quotes to date.• Developed 2 new industry-specific warranty products for Agricultural Machines and Waste & Recycling Industry.

Swindon, United Kingdom

I devised and deployed top-notch aftersales initiatives and programmes across central departments and MTBUK's wholly-owned and PCD dealer network as direct report to UK Aftersales Director for seamless workflow. I drove further digitalization by leveraging available technology in MTBUK's telematics solution to enhance productivity and work efficiency within set company compliance. I coordinated end-to-end in multiple campaigns and activities with MTB head office in Munich, Germany for smooth flow of operations.• Amplified customer retention, RVs, and market share by leading major fleet replacement programme of 1K+ units with high defect rates.• Increased parts penetrations in 5-year Vehicle Park through developing new effective sales channels including parts sub scription service.

Swindon, United Kingdom

I oversaw overall aspects of sales planning team to enhance productivity and work efficiency. I delivered accurate reports to managing director to facilitate effective monthly and annual sales planning, stock planning, and robust supply chain management. I served as key liaison between sales planning team and SMMT for smooth flow of operations. I acted as key aftersales support manager by planning and executing national replacement scheme for euro 5 tractor units with target in excess of 1000 units.• Enhanced relationship with head office for smooth flow of operation.• Reduced large quantity of aging stock vehicles (1300 Trucks) through exceptional regional and national campaigns and sales incentives with collaboration of 4 sales director and regional sales team.

Swindon, England, United Kingdom

Oversaw all aspects of product and price management and administration of UK-wide portfolio of repair- and maintenance contracts. Represented the Support Department on external and internal conferences and worked closely with sales and finance departments to facility a consistent, inclusive and competitive offer in the market place.• Secure in excess £40M annual revenue with an operating profit of >10%• 30% growth in penetration rate on contracts for new trucks• Initiated a strategy and implementation plan to drive penetration rate for coach business from 0% to >90%

Manage and develop R&M Product Portfolio, Pricing and Calculation Tools for service contracts worldwide

English Language And Literature, History

Abitur, Mathematics, English, Biology And History

Major Subjects: Maths and English, 3rd written exam in Biology, 4th subject History