Ben Sheldrake Email & Phone Number

Adelaide, SA, AU

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

COVID Technology Solutions Project* Lead analyst for Hotel Quarantine requirements; (Co-agency project with SA-Health)* Authoring a business requirements document and leading the review and endorsement process* Analyse business processes and workflows with the objective of re-engineering for improved handling / efficiency with SA-Health & Medi-hotels*.

Adelaide, South Australia, Australia

• Established in 1989, HomeStart is a State Government organisation that is 100% focused on providing home loans for South Australians. I was engaged to author business cases and requirements documents for multiple.
• Workshops with business stakeholders to elicit future state requirements.
• Authoring business requirement documentation and leading the document review and endorsement process
• Authoring business case documentation and presenting options
• Analyse business processes and workflows with the objective of finding out how they can be improved or automated.
• Leading process redesign workshops

Adelaide, Australia

• Single Touch Payroll Program - Data TeamServices Australia is developing a capability to proactively collect and use STP data received from the ATO for Centrelink and Child Support purposes. STP data provides.
• Authoring and championing technical documentation for the STP data team
• Working with ICT team to achieve SDLC delivery of the programme
• Regular engagement with ATO, Business, interagency and ICT stakeholders
• Providing expert advice & guidance to support STP business use case objectives
• Backlog task planning and operational reporting

Adelaide, South Australia, Australia

State of Matter is a nationally focussed consultancy whose primary focus is to help organisations achieve better business performance. It does so by managing complex, demanding, and potentially disruptive tasks, making the process of implementing significant changes much more straightforward.As experts in business performance, our teams of highly-skilled.

Adelaide, South Australia, Australia

I was a lead analyst with the Veteran Centric Reform programme. Veteran Centric Reform is a large-scale, transformational programme of works that will modernise and improve services to veterans and their families. I was involved to the project teams that transformed; * DVA, Open Arms, veteran feedback portal* DVA, Nominated Representative operational.

Adelaide, Australia

• A Business Process Analyst (BPA) is a specialty Business Analyst Role that involves “thinking processes”. BPAs draw inferences from process details and link these inferences to the big picture by considering business.
• Have expert knowledge of process mapping and business process reengineering.
• Analyse business processes and workflows with the objective of finding out how they can be improved or automated.
• Facilitate process workshops, and document any information elicited using process maps and business requirements documents.
• Be involved in documenting procedures and presenting new process designs to stakeholders for discussion and decision
• Managing process change

Data Action

• Specialist advice to customers and to DA teams on system capabilities that will enhance business processes. Produce test documentation and execute on Data Action developed systems ensuring the delivered functionality.
• Eliciting and document business and system requirements from customers using a variety of techniques such as workshops, process flow analysis, interviews, document analysis and use cases.
• Critical evaluation of information gathered from multiple sources, reconciling requirements conflicts, decomposition of high-level information into details, abstracting up from low-level information to a general.
• Contributing to the design and development of a business solution that typically but may not entirely involve technology solutions.
• Working closely with other business analysts as well as designers, developers, support analysts, test analysts and end users to ensure technical compatibility and user satisfaction.
• Providing guidance and advice to Data Action staff and to new and existing customers in the use of the DA products in specialist areas such as product setup and fees

Adelaide, South Australia, Australia

Specialist role responsible for portfolio maintenance of high net worth clients. Proactive and exceptional customer service covering term deposits as well as overall financial relationship held with the bank.

Adelaide, Australia

National consumer credit lending & credit assessment team manager.

End to end loan application handling and processing for Bendigo and Adelaide Bank customers, nationally. Responsible for a pipeline of applications involving all consumer lending products, e.g.; home loan, personal loan, car loan, credit card, etc.. and insurance products; e.g.; general insurance, loan protection insurance.

Adelaide, Australia

Adelaide, South Australia, Australia

Role created in support of the Managed Evolution project; a national and large scale project for the implementation of Siebel, customer relationship management system.Design & delivery of multiple training modules to support multiple business unitsUser Acceptance TestingCollaboration with Business Analysts/Developers to fine tune production model.Advanced.

Adelaide, Australia

Adelaide, Australia

Electricity and Gas customers, nationally.

Adelaide, Australia

Adelaide, Australia

Adelaide, South Australia, Australia

I was there for the launch of the first iPod and iMac

Certificate Iv, Lean Business Improvement, Green Belt

Certificate Iv In Financial Services, Accounting, Cy

Bachelor Of Arts - Ba, Performing Arts - Dance

High School