Head of the Air Seychelles Cargo business responsible for a commercial and operational management team, operating in 7 countries Leadership of a workforce of over 50 employeesDelivering revenue in excess of $17m in 2015 in a declining airfreight marketDeveloped and implemented the Cargo 2015 corporate strategy including revenue generation, product development, sales distribution and staff learning and growth Lead the operations team in delivering safe & best in class cargo handling for Air Seychelles and it’s airline customers, achieving IOSA certification in 2015 with zero findingsDeveloped synergies and initiative’s with Air Seychelles equity partner Etihad Airways and its other partners to drive revenue and reduce cost across the partner groupMentored and developed key personnel identified as high performers for succession planning

Leader of the Cargo business partnership team in delivering Etihad Cargo’s partnership strategyIdentifying, negotiating and executing new business partnerships through interline and codeshare operations and joint freighter operationsDelivered incremental revenue through creation of strategic partnership with other airlines including DHL Aviation, Singapore Airlines, Air France KLM and American AirlinesImplemented innovative capacity sharing agreements with other operators and customers expanding Abu Dhabi’s platform as a global airfreight hubResponsible for the creation and sign off of business cases and approval documentation in support of the initiative Responsibility for the management and implementation of negotiated airline partnerships including – contractual, roll out, announcement, company briefing etc Responsible for delivery of the interline revenue budget – USD30m per annum

Manage and lead pricing team incorporating 7 revenue management analysts.Develop pricing and inventory management strategies and policies that incorporate revenue management principles to maximize profits, and lead the Pricing team in the execution of them.Work closely with other cargo groups to receive buy in and commitment to revenue management policies and strategies.Develop team objectives and KPI’s and ensure team receive direction in meeting set objectives.In close participation with freighter and interline teams identify commercial opportunities to develop existing EY network.Facilitate revenue boost workshops with commercial teams to identify incremental revenue opportunities

Managing a team of 2 project analysts.Responsible for the sourcing, evaluation and implementation of upgrading bmi’s current inventory system to the Amadeus Altea Platform with a project cost of £16 million.Co-ordinate the compilation and submission of the supporting business case, proposing £6 million of annual inventory revenue benefits alone.Create project plan and draw up timelines, distributing project tasks effectively and within a timely manner ensuring deadlines are met.Provide weekly updates to senior management on project status.Develop and deliver training programmes for users of the new inventory system.Liaising with external suppliers (Amadeus) to ensure the needs of the revenue management department are met.Represent bmi at STAR alliance common IT platform meetings.

Managing a team of 4 Revenue Management Analysts and 1 Groups and Allocations Analyst. Handling 6 destinations between Heathrow and the Middle East and Africa.Responsible for maximising revenue on these routes with revenue targets of over £60 million. Delivered through the implementation of effective inventory and pricing strategies.Develop and maintain training programmes for inventory and pricing analysts.Co-ordinate regular one to one and team meetings ensuring annual appraisals and assessments of analysts abilities are carried out.Successfully oversaw the implementation of a new revenue management structure, converting inventory and pricing analysts into revenue management analysts taking on both inventory and pricing responsibilities. Improved and developed day to day analyst working methods and processes, aimed at increasing analyst performance and revenue.Designed and implemented a more effective approach to managing flights by introducing a ‘checkpoint’ inventory strategy.Created new group quoting methodologies to drive group revenue.Project managed the evaluation and scoping of a new group management system implemented in Q4 2010.Worked closely with external suppliers (e.g. Sabre – Supplier of group management system).Represent bmi at revenue management events (STAR alliance annual revenue management conference) or conferences hosted by external suppliers (Sabre Airmax Design Conference)

Managing a team of 2 pricing analysts handling the creation of pricing strategies for new markets acquired during the purchase of BMED in October 2007.Reason for leaving: secondment ended gained promotion

Managing a team of 4 inventory analysts handling domestic and European routes.Overseeing the implementation of inventory strategies aimed at maximising passenger revenue.Co-ordinate regular one to one and team meetings ensuring annual appraisals and assessments of analysts abilities are also carried out.Reason for leaving: secondment to pricing manager

Control inventory on a set of bmi markets with the aim of maximising passenger revenueImplementation and development of flight overbooking strategiesIdentification and management of special events and ad-hoc revenue opportunitiesReason for leaving: promotionSkillsHighly competent and experienced user of industry-leading Revenue Management tools and management information sources, including CHAMP cargo spot, Business Objects, WorldACD, Sabre Airvision Revenue Manager, Amadeus Reservations System, QL2, MIDT and Pax-ISStrong analytical and numerical ability with high standard of accuracy and attention to detail.Experience of managing teams, handling day to day issues and the concept of creating a enjoyable and productive working environment.Very familiar with the creation and delivery of effective training programmes.Proven ability to adapt to regular changes within the revenue management department and airline industry.Strong communicator with experience of handling both internal and external customers.