Product And Service Design Leader
Bensimmonds | Product And Service Design Consulting
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Ben Simmonds Email & Phone Number
Product and Service Design leader
at
bensimmonds | Product and Service Design consulting
1 work email found
@hl.co.uk
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✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Product and Service Design leader
Location
Greater Bristol Area, United Kingdom, United Kingdom
Who is Ben Simmonds? Overview
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Quick answer
Ben Simmonds is listed as Product and Service Design leader at bensimmonds | Product and Service Design consulting, based in Greater Bristol Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at hl.co.uk and a matched LinkedIn profile for Ben Simmonds.
Ben Simmonds previously worked as Lead Service Designer at St. James’S Place and UX & Service Design consultant at Bensimmonds Ux And Service Design. Ben Simmonds holds Certification In Habit Coaching from Coach.Me.
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{first_initial}{last}@hl.co.uk
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Profile bio
About Ben Simmonds
I have been defining services and digital experiences for 20 years for clients including Nationwide, 02, Waitrose, Cooperative Bank, Channel 4, npower, Samsung, BT.I focus on UX and Service Design. The doing and the coaching. Across strategy, research, concepting, information architecture, blueprinting, team facilitation. My job is to get you a validated, improved model of your service, before you invest in the re-design of it.My tool-set spans:Discovery: - User-needs research and user-testing (over 1000 hours) - Client requirements workshops - Expert UX and Service Design reviews - Accessibility audits - Market and competitor analysisDefinition: - Experience maps / jobs-to-be-done maps - Service blueprints - Concept and proposition development - Feature prioritisation, story maps, product roadmapsDesign: - Information architecture (including data models and heterarchical taxonomies) - User journeys, task models, wireflows - Wireframes and rapid prototyping - Responsive / adaptive layouts - Websites, apps, SaaS productsCoaching, facilitation, workshops: - Mentoring individuals and teams - Design-sprint facilitation - Stress-management and productivity for designers - Ongoing confidential advice and support across UX and strategyAnd a dab-hand: - Tea maker - Problem solver - Stress diffuser - Bike-route consultant
Listed skills include User Experience, Digital Strategy, Web Analytics, Information Architecture, and 18 others.
Current workplace
Ben Simmonds's current company
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Bensimmonds | Product And Service Design Consulting
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17 roles · 25 years
Ben Simmonds work experience
A career timeline built from the work history available for this profile.
Lead Service Designer
CurrentProject is confidential, but involves concepting, research, prototyping, service blueprinting, at an enterprise scale.
Sep 2022 - Present
Ux & Service Design Consultant
CurrentI have 20 years experience designing services (predominantly digital) for companies around the world. I consult on UX and Service Design projects, and coach teams in UX, Service Design and soft skills.
Jan 2016 - Present
User Experience Lead
Research, strategy, IA, concepting, prototyping, to position ONE.org as a vibrant charity fighting extreme poverty and preventable disease.
Aug 2021 - May 2023
User Experience Lead
Research, strategy, prototyping, to reposition MyArtBroker as the leading platform for trading modern art.
Apr 2021 - Aug 2021
User Experience Lead
Lead the UX research and design for a major replatforming / redesign. Multiple complex systems were being migrated to Salesforce. I helped ensure that the data, structure, navigation, design, journeys, usability met a high standard.The project involved: rapid prototyping, data-modelling, system-thinking, object-oriented-UX, card-sorting, depth user-needs.
May 2020 - Mar 2021
Senior User Experience Consultant
UX redesign of the entire logged-in account area. The project involved: helping establish methodology and workflow, leading the Discovery and Definition stages, building and iterating a new IA (complex heterarchical site structure), building and iterating responsive prototypes as the 'vision'. Optimising key journeys. Simplify complex journeys. Creating.
Oct 2019 - May 2020
Ux Lead
Researched and designed a new digital investment service from the ground up. Involving depthresearch with users, proposition and feature development, creating clickable prototypes to test with users and business stakeholders. Design of the on-boarding journey including multi-factor-authentication, as well as the logged in client site, including dashboards.
Feb 2018 - Oct 2019
Senior User Experience Consultant
Redesign of a long-standing business-critical application, creating an elegant responsive product for expert business users. Depth research led to a detailed experience map, feature prioritisation and roadmap, new journey flows, new IA, and a full-product prototype, iterated through regular user-testing, and through close and careful collaboration with the.
Jan 2017 - Feb 2018
Senior User Experience Consultant
I led the research, strategy, and responsive redesign for ADP's global enterprise-level HR product. This covered experience maps to help prioritise product features, stakeholder workshops, IA (dynamic, heterarchical taxonomy), defining multi-actor journeys and workflows, and prototyping and testing.
Apr 2016 - Dec 2016
Principal Experience Consultant (Contract)
(Secondment to Nationwide's Experience Design Studio)Project 1: Defining the strategy for Nationwide.co.uk, based on user and market insights and business requirements. Creating a prioritised 2 year roadmap of projects, a strategy document describing vision, KPI's, experience design principles. Building and testing a concept prototype.Project 2: Led the UX.
Aug 2015 - Apr 2016
Ux Planning Director
Scoping, planning, running UX research and design projects, for clients including Waitrose, Channel 4, nationwide
Apr 2013 - Jul 2015
Planning And Strategy Director
Establishing a UX practice, an analytics practice, a planning and strategy practice.Delivering digital strategy and user-experience projects, for companies including 02, furniture village, npower.
Sep 2006 - Apr 2013
Digital Strategist
Digital strategy, user experience research and design, information architecture, interface design, user testing, UX strategy, for clients including Samsung, Westpac, Virgin
Sep 2005 - Sep 2006
User Experience Consultant
Generator
User testing, Information architecture, user experience design, digital strategy, interface design, quantitative research, analytics, for clients including Guardian, Smile, BT, Yell
2004 - 2005
~1 yr
Digital Planning And Strategy
User research (qual and quant), communications strategy and planning, applying cognitive psychology to digital communications campaigns, planning digital media campaigns, analysis and measurement, media buying and negotiation, digital campaign optimisation, brand and proposition planning, for clients including BT, Yell, Specsavers, Smile
2001 - 2004
~3 yrs
Planning And Strategy
User research (qual and quant), communications strategy and planning for TV, outdoor, press, radio, digital, analysis and measurement, media buying and negotiation, for clients including Emirates, Mars, IKEA, Seat
Nov 1999 - Apr 2001
4 education records
Ben Simmonds education
Certification In Habit Coaching
Coach.Me
Certification In Performance And Stress Management Coaching
Human Computer Interaction (Remote)
Ba Hons Media, Sociology, 2.1
FAQ
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What company does Ben Simmonds work for?
Ben Simmonds works for bensimmonds | Product and Service Design consulting.
What is Ben Simmonds's role at bensimmonds | Product and Service Design consulting?
Ben Simmonds is listed as Product and Service Design leader at bensimmonds | Product and Service Design consulting.
What is Ben Simmonds's email address?
AeroLeads has found 1 work email signal at @hl.co.uk for Ben Simmonds at bensimmonds | Product and Service Design consulting.
Where is Ben Simmonds based?
Ben Simmonds is based in Greater Bristol Area, United Kingdom, United Kingdom while working with bensimmonds | Product and Service Design consulting.
What companies has Ben Simmonds worked for?
Ben Simmonds has worked for Bensimmonds | Product And Service Design Consulting, St. James’S Place, Bensimmonds Ux And Service Design, The One Campaign, and Myartbroker.
How can I contact Ben Simmonds?
You can use AeroLeads to view verified contact signals for Ben Simmonds at bensimmonds | Product and Service Design consulting, including work email, phone, and LinkedIn data when available.
What schools did Ben Simmonds attend?
Ben Simmonds holds Certification In Habit Coaching from Coach.Me.
What skills is Ben Simmonds known for?
Ben Simmonds is listed with skills including User Experience, Digital Strategy, Web Analytics, Information Architecture, E Commerce, Digital Marketing, Analytics, and Strategy.
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