Ben Simmonds

Ben Simmonds Email and Phone Number

Product and Service Design leader @ bensimmonds | Product and Service Design consulting
Bristol, England, GB
Ben Simmonds's Location
Greater Bristol Area, United Kingdom, United Kingdom
Ben Simmonds's Contact Details

Ben Simmonds personal email

About Ben Simmonds

I have been defining services and digital experiences for 20 years for clients including Nationwide, 02, Waitrose, Cooperative Bank, Channel 4, npower, Samsung, BT.I focus on UX and Service Design. The doing and the coaching. Across strategy, research, concepting, information architecture, blueprinting, team facilitation. My job is to get you a validated, improved model of your service, before you invest in the re-design of it.My tool-set spans:Discovery: - User-needs research and user-testing (over 1000 hours) - Client requirements workshops - Expert UX and Service Design reviews - Accessibility audits - Market and competitor analysisDefinition: - Experience maps / jobs-to-be-done maps - Service blueprints - Concept and proposition development - Feature prioritisation, story maps, product roadmapsDesign: - Information architecture (including data models and heterarchical taxonomies) - User journeys, task models, wireflows - Wireframes and rapid prototyping - Responsive / adaptive layouts - Websites, apps, SaaS productsCoaching, facilitation, workshops: - Mentoring individuals and teams - Design-sprint facilitation - Stress-management and productivity for designers - Ongoing confidential advice and support across UX and strategyAnd a dab-hand: - Tea maker - Problem solver - Stress diffuser - Bike-route consultant

Ben Simmonds's Current Company Details
bensimmonds | Product and Service Design consulting

Bensimmonds | Product And Service Design Consulting

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Product and Service Design leader
Bristol, England, GB
Ben Simmonds Work Experience Details
  • Bensimmonds | Product And Service Design Consulting
    Product And Service Design Leader
    Bensimmonds | Product And Service Design Consulting
    Bristol, England, Gb
  • St. James’S Place
    Lead Service Designer
    St. James’S Place Sep 2022 - Present
    Cirencester, England, United Kingdom
    Project is confidential, but involves concepting, research, prototyping, service blueprinting, at an enterprise scale.
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  • Bensimmonds Ux And Service Design
    Ux & Service Design Consultant
    Bensimmonds Ux And Service Design Jan 2016 - Present
    I have 20 years experience designing services (predominantly digital) for companies around the world. ‍ I consult on UX and Service Design projects, and coach teams in UX, Service Design and soft skills.
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  • The One Campaign
    User Experience Lead
    The One Campaign Aug 2021 - May 2023
    London Area, United Kingdom
    Research, strategy, IA, concepting, prototyping, to position ONE.org as a vibrant charity fighting extreme poverty and preventable disease.
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  • Myartbroker
    User Experience Lead
    Myartbroker Apr 2021 - Aug 2021
    London Area, United Kingdom
    Research, strategy, prototyping, to reposition MyArtBroker as the leading platform for trading modern art.
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  • St. James’S Place Wealth Management
    User Experience Lead
    St. James’S Place Wealth Management May 2020 - Mar 2021
    Lead the UX research and design for a major replatforming / redesign. Multiple complex systems were being migrated to Salesforce. I helped ensure that the data, structure, navigation, design, journeys, usability met a high standard.The project involved: rapid prototyping, data-modelling, system-thinking, object-oriented-UX, card-sorting, depth user-needs research, roadmap planning, user testing, iteration, stakeholder co-design (all remote).
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  • Hargreaves Lansdown
    Senior User Experience Consultant
    Hargreaves Lansdown Oct 2019 - May 2020
    Bristol, United Kingdom
    UX redesign of the entire logged-in account area. The project involved: helping establish methodology and workflow, leading the Discovery and Definition stages, building and iterating a new IA (complex heterarchical site structure), building and iterating responsive prototypes as the 'vision'. Optimising key journeys. Simplify complex journeys. Creating mobile/touch variants. This project was data-rich, feature-rich, commercially critical, and vital for customer support and satisfaction. Lots of iteration, co-design, user-testing, stakeholder collaboration.
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  • Parmenion
    Ux Lead
    Parmenion Feb 2018 - Oct 2019
    Bristol, United Kingdom
    Researched and designed a new digital investment service from the ground up. Involving depthresearch with users, proposition and feature development, creating clickable prototypes to test with users and business stakeholders. Design of the on-boarding journey including multi-factor-authentication, as well as the logged in client site, including dashboards, data-rich transaction pages,messaging inbox, tools and calculators. Both responsive web and native app.
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  • Nationwide Building Society
    Senior User Experience Consultant
    Nationwide Building Society Jan 2017 - Feb 2018
    Bristol
    Redesign of a long-standing business-critical application, creating an elegant responsive product for expert business users. Depth research led to a detailed experience map, feature prioritisation and roadmap, new journey flows, new IA, and a full-product prototype, iterated through regular user-testing, and through close and careful collaboration with the dev and tech teams.
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  • Adp
    Senior User Experience Consultant
    Adp Apr 2016 - Dec 2016
    Bristol, United Kingdom
    I led the research, strategy, and responsive redesign for ADP's global enterprise-level HR product. This covered experience maps to help prioritise product features, stakeholder workshops, IA (dynamic, heterarchical taxonomy), defining multi-actor journeys and workflows, and prototyping and testing.
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  • Cxpartners
    Principal Experience Consultant (Contract)
    Cxpartners Aug 2015 - Apr 2016
    Bristol
    (Secondment to Nationwide's Experience Design Studio)Project 1: Defining the strategy for Nationwide.co.uk, based on user and market insights and business requirements. Creating a prioritised 2 year roadmap of projects, a strategy document describing vision, KPI's, experience design principles. Building and testing a concept prototype.Project 2: Led the UX research and design for a new service. Involving customer research, proposition development, journey design, prototyping and user-testing.
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  • Cxpartners
    Ux Planning Director
    Cxpartners Apr 2013 - Jul 2015
    Bristol
    Scoping, planning, running UX research and design projects, for clients including Waitrose, Channel 4, nationwide
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  • True Digital
    Planning And Strategy Director
    True Digital Sep 2006 - Apr 2013
    Bristol
    Establishing a UX practice, an analytics practice, a planning and strategy practice.Delivering digital strategy and user-experience projects, for companies including 02, furniture village, npower.
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  • Netx
    Digital Strategist
    Netx Sep 2005 - Sep 2006
    Digital strategy, user experience research and design, information architecture, interface design, user testing, UX strategy, for clients including Samsung, Westpac, Virgin
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  • Generator
    User Experience Consultant
    Generator 2004 - 2005
    London, United Kingdom
    User testing, Information architecture, user experience design, digital strategy, interface design, quantitative research, analytics, for clients including Guardian, Smile, BT, Yell
  • I-Level
    Digital Planning And Strategy
    I-Level 2001 - 2004
    User research (qual and quant), communications strategy and planning, applying cognitive psychology to digital communications campaigns, planning digital media campaigns, analysis and measurement, media buying and negotiation, digital campaign optimisation, brand and proposition planning, for clients including BT, Yell, Specsavers, Smile
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  • Mediacom
    Planning And Strategy
    Mediacom Nov 1999 - Apr 2001
    User research (qual and quant), communications strategy and planning for TV, outdoor, press, radio, digital, analysis and measurement, media buying and negotiation, for clients including Emirates, Mars, IKEA, Seat
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Ben Simmonds Skills

User Experience Digital Strategy Web Analytics Information Architecture E Commerce Digital Marketing Analytics Strategy Digital Media Online Advertising Quantitative Research Mobile Marketing Usability Testing Advertising Web Design Qualitative Research Creative Briefs Marketing Research Ppc Wireframes Integrated Marketing Web Project Management

Ben Simmonds Education Details

Frequently Asked Questions about Ben Simmonds

What company does Ben Simmonds work for?

Ben Simmonds works for Bensimmonds | Product And Service Design Consulting

What is Ben Simmonds's role at the current company?

Ben Simmonds's current role is Product and Service Design leader.

What is Ben Simmonds's email address?

Ben Simmonds's email address is be****@****ail.com

What schools did Ben Simmonds attend?

Ben Simmonds attended Coach.me, Middlesex University / London Centre For Coaching, Stanford University / Coursera, Staffordshire University.

What are some of Ben Simmonds's interests?

Ben Simmonds has interest in Fly Fishing, Canoeing, Technology, Bikes, Music, Mechanics, Web.

What skills is Ben Simmonds known for?

Ben Simmonds has skills like User Experience, Digital Strategy, Web Analytics, Information Architecture, E Commerce, Digital Marketing, Analytics, Strategy, Digital Media, Online Advertising, Quantitative Research, Mobile Marketing.

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