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Ben Simon personal email
Hi, I'm Ben 🤝🏻I'm a People Scientist turned Customer Success Manager with 5+ years of client-facing experience supporting Enterprise Fortune 100 companies with the most innovative SaaS solutions. My full cycle CS background includes managing implementations, success planning, escalations, scaled CS, solutions, and Renewals, with achievements of 90%+ client retention and 103% average Net Revenue Retention (YTD metrics). I've always found myself passionate regarding the scientific workings of organizations, but when I discovered and entered the Customer Success space, I found a unique way to leverage my data/analytics background to leverage success for both my organizations and my clients.Most SaaS users or stakeholders have a general vision for how a new technology will help them meet their goals. However, most of these individuals struggle to accurately measure the impact and ROI that a tool brings to their tech stack. Data-driven decision making is extremely important, yet it is extremely easy to lean into biases. As Jim Barksdale put it, “If we have data, let’s look at data. If all we have are opinions, let’s go with mine.” My specialty is crafting success plans and measurable goals that align with Client KPI's, ensuring that they can always point (on their own) to the value that our tool/team is providing while also partnering to tackle challenges with equal parts empathy, thought leadership and collaboration. My passion for automation, benchmarking, and data-driven decision-making has not only led to successful renewed and expanded customer relationships, but also to optimized internal operations and processes. Fun Facts:I am an: 🏄♂️ avid surfer📚 book lover🏃 running enthusiast
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Account DirectorTastewiseNew York, Ny, Us
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Customer Success ManagerSplash (Splashthat.Com) Jun 2023 - PresentNew York, Ny, Us🔹 Own the renewal and expansion processes for a $2.3M Enterprise/Mid-Market book of business, averaging 103% Net Revenue Retention (NRR) achievement year to date with 90%+ logo retention.🔹 Contribute to our team's quarterly NRR goal, supporting colleagues in Scrums, retention calls, negotiations and strategy sessions, focusing on identifying creative solutions and success plans.🔹 Led 20+ customer implementations year to date, creating success plans, aligning product use cases, and setting measurable goals with a 95% first year client retention.🔹 Created strategic Customer Playbooks in a Customer Success Platform (Catalyst), automating QBR's, license and product usage notifications, to scale CS operations and maximize customer health and engagement.🔹 Partner with Product, Engineering, Professional Services, and Support teams to provide a top tier customer experience, contributing to our Product Led Growth (PLG) strategy. -
Customer Success ManagerPymetrics (Now Harver) Jul 2022 - Mar 2023New York, Ny, Us🔹 Manage 7+ enterprise level clients through solution design, test & go-live readiness, product trainings, and change management leading to successful contract renewals and expansions of $1M+🔹 Lead Quarterly Business Reviews (QBR’s), Predictive Validity and Adverse Impact Studies to demonstrate ROI🔹Strategize with Product, Engineering, and IO Psychology teams to deliver customized solutions to the client -
Senior Customer Success AssociatePymetrics (Now Harver) Jul 2021 - Jul 2022New York, Ny, Us🔹 Supported Client Implementation- Solution design & program setup, communication and change management, data collection, test & go-Live readiness configuration, setting up ATS integrations etc. 🔹 Led our customer support team (10+) in providing a stellar candidate and client experience, managing troubleshooting, investigations, and client communications🔹Produced insights from 200+ client studies to identify success stories and develop case studies + Whitepapers culminating in a comprehensive outcome study trackerDeveloped a custom capability/competency framework to act as a translation layer between candidate & incumbent behavioral data and company values 🔹 Assembled a suite of convergent measures to use in a construct validation study and surveyed 500+ individuals to establish construct validity for our product 🔹 Conducted a comprehensive literature review on capabilities/competencies and relevant frameworks and wrote our technical manual on this product offering 🔹Coordinated with infosec and legal to ensure that our study protected the identities and information of our users 🔹Projected value add of $2-3M based on ACV
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Graduate Researcher | Virtual Team EffectivenessBaruch College Sep 2020 - Jul 2021New York, Ny, Us🔹 Assessed the team effectiveness and perceived team effectiveness of virtual teams using a custom designed simulation and post simulation survey. 🔹 Coded behaviors relating to team effectiveness and perceived team effectiveness (use of Datavyu to ensure inter-rater reliability). 🔹 Managed recruiting needs including candidate correspondence, scheduling, and social media recruitment posts using Sona Systems (ATS). 🔹 Ran quantitative analyses (correlation, ANOVA, t-tests, chi-square, factor analysis) to validate hypothesized antecedent interactions. -
Senior Talent Managemant AssociateRetensa Employee Retention Jan 2020 - Jun 2020New York, Ny, Us🔹 Conducted, coded, and analyzed hundreds of qualitative Exit Interviews, quantifying data to help clients predict the drivers of turnover within their organizations using our HRIS. 🔹 Raised annual Exit Interview completion rates by over 10% for a 13,000-employee client as primary owner through delegation, management, and ongoing communication with client executives driving alignment. 🔹 Developed and improved training material while on-boarding multiple new classes of associates to help acclimate them to their new roles, responsibilities, and environment. -
Exit Interview AssociateRetensa Employee Retention Jan 2019 - Jan 2020New York, Ny, Us🔹 Conducted and analyzed hundreds of Exit Interviews using the resulting data to help companies predict the drivers of turnover.🔹 Managed annual and monthly status spreadsheets for multiple clients, organized employee data and set monthly interview quotas to meet client expectations. 🔹 Worked in depth with ExitPro and Talentpulse, software designed to target employee solutions and dissect primary causes of turnover using predictive analytics.
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Benefits ConsultantAflac Jun 2018 - Jan 2019Columbus, Ga, Us -
Organizational Change InternAflac Jun 2018 - Aug 2018Columbus, Ga, Us🔹 Created and conducted multiple surveys targeting motivation and satisfaction (JIG, JDI, etc.) and contributed to the onboarding offboarding process. 🔹 Pinpointed primary causes for high turnover and employee dissatisfaction at Aflac within the first 90 days of employment. 🔹 Built a network of SMB’s and provided solutions to business needs through discounted employee benefits. 🔹 Managed 1,000+ prospective life insurance clients using Freshworks (CRM).
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Administrative AssistantGenesis Steam Jun 2018 - Aug 2018Los Angeles, California, Us -
Social Media ManagerDlyted Mar 2015 - Jul 2018🔹 Designed new content for Twitter and Facebook accounts and boosting impressions and engagement by 300%.🔹 Used Qualtrics XM to design marketing research studies to improve user engagement.🔹 Worked directly with the founder/CEO to troubleshoot marketing and sale strategies.🔹 Created and managed CEO’s podcast (SoundCloud)
Ben Simon Skills
Ben Simon Education Details
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Baruch CollegeIndustrial And Organizational Psychology -
Touro UniversityPsychology
Frequently Asked Questions about Ben Simon
What company does Ben Simon work for?
Ben Simon works for Tastewise
What is Ben Simon's role at the current company?
Ben Simon's current role is Account Director.
What is Ben Simon's email address?
Ben Simon's email address is be****@****ics.com
What schools did Ben Simon attend?
Ben Simon attended Baruch College, Touro University.
What skills is Ben Simon known for?
Ben Simon has skills like Leadership, Social Media, Public Speaking, Client Relations, Human Resources, Delegation, Sales, Communication, Team Management, Organizational Development, Microsoft Office, Microsoft Word.
Who are Ben Simon's colleagues?
Ben Simon's colleagues are Ammar Undefined, Philip Philippides, Cissp, Topher Edwards, Mike Mcdermott, Sonia Shah, Matt Smoot, Aldo Ortiz.
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