Business Product Owner - Ccaas
Current
Oct 2024 - Present
AeroLeads people directory · profile
Ben Simpson Email & Phone Number
Workforce Planning | MIS | Relationship Management | Process Improvement
at
Westpac
1 work email found
@westpac.com.au
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Workforce Planning | MIS | Relationship Management | Process Improvement
Location
Hawkesbury Heights, New South Wales, Australia
Company size
Who is Ben Simpson? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Ben Simpson is listed as Workforce Planning | MIS | Relationship Management | Process Improvement at Westpac, a with 15038 employees, based in Hawkesbury Heights, New South Wales, Australia. AeroLeads shows a work email signal at westpac.com.au and a matched LinkedIn profile for Ben Simpson.
Ben Simpson previously worked as Business Product Owner - CCaaS at Westpac and Resource Planning Manager - Customer Care at Westpac. Ben Simpson holds Cert Iv, Customer Contact from Tafe Nsw.
Company email context
Email format at Westpac
This section adds company-level context without repeating Ben Simpson's masked contact details.
{first}.{last}@westpac.com.au
86% confidence
AeroLeads found 1 current-domain work email signal for Ben Simpson. Compare company email patterns before reaching out.
Profile bio
About Ben Simpson
20 years of experience in Banking and Finance Industry, mostly in Workforce Planning, managing planning teams covering up to 2500FTE across multiple sites and countries.During this time I’ve supported a “once in 25yr” CRM rollout requiring a 20% increase in staffing, two outsourced site migrations, two new product launches; one requiring ramp up of 40% and rationalisation of over 200 legacy skills resulting in 60% reduction of skill changes.I have a reputation for expecting high standards from planning teams. Through collaborating with the team I ensure there’s a deep understanding of business context to empower Planners, Forecasters and Real Time analysts are empowered to make appropriate decisions and follow best practise processes.
Listed skills include Process Improvement, Employee Engagement, Customer Relations, Customer Service, and 16 others.
Current workplace
Ben Simpson's current company
Company context helps verify the profile and gives searchers a useful next step.
7 roles
Ben Simpson work experience
A career timeline built from the work history available for this profile.
Aug 2019 - Oct 2024
Mis Manager - Customer Care
Feb 2019 - Aug 2019
Workforce Planning And Mis Head
Mar 2013 - Dec 2018
Slp Teamleader
Leading a team of 3 service level planners, managing rosters for 150 travel staff. Deliverables include service level, forecast accuracy, employee engagement, telephony architecture development and process improvement.
Apr 2009 - Mar 2013
Travel Teamleader
Leadership of 15 travel consultants, with customer service, defect minimisation and productivity deliverables.
Jun 2008 - Apr 2009
Store Manager
Advantage Office National
Sep 1999 - Aug 2005
2 education records
Ben Simpson education
Cert Iv, Customer Contact
Education record
Castle Hill High School
FAQ
Frequently asked questions about Ben Simpson
Quick answers generated from the profile data available on this page.
What company does Ben Simpson work for?
Ben Simpson works for Westpac.
What is Ben Simpson's role at Westpac?
Ben Simpson is listed as Workforce Planning | MIS | Relationship Management | Process Improvement at Westpac.
What is Ben Simpson's email address?
AeroLeads has found 1 work email signal at @westpac.com.au for Ben Simpson at Westpac.
Where is Ben Simpson based?
Ben Simpson is based in Hawkesbury Heights, New South Wales, Australia while working with Westpac.
What companies has Ben Simpson worked for?
Ben Simpson has worked for Westpac, Citi, American Express, and Advantage Office National.
How can I contact Ben Simpson?
You can use AeroLeads to view verified contact signals for Ben Simpson at Westpac, including work email, phone, and LinkedIn data when available.
What schools did Ben Simpson attend?
Ben Simpson holds Cert Iv, Customer Contact from Tafe Nsw.
What skills is Ben Simpson known for?
Ben Simpson is listed with skills including Process Improvement, Employee Engagement, Customer Relations, Customer Service, Team Leadership, Workforce Planning, Avaya, and Aspect.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Ben Simpson you were looking for.
View similar profiles
