Ben Smethurst Email and Phone Number
Leicester, GB
Ben Smethurst's Location
Coalville, England, United Kingdom, United Kingdom
Ben Smethurst's Contact Details
Ben Smethurst work email
- Valid
- Valid
- Valid
Ben Smethurst personal email
n/a
Ben Smethurst phone numbers
About Ben Smethurst
Senior leader with expertise in ITIL, IT Quality, GAMP, CSV, Project Management, Service Delivery, Service Assurance, Programme Management, Clinical Trials and Pharmacovigilance.
Ben Smethurst's Current Company Details
Convatec
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Head of IT Applications (Regulatory and Quality)
Leicester, GB
- Website:
- convatec.com
- Employees:
- 6617
Ben Smethurst Work Experience Details
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Head Of It Applications (Regulatory And Quality)ConvatecLeicester, Gb
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Vice President, Technology Quality And TransformationErgomed Mar 2024 - PresentGuildford, Surrey, Gb -
Vice President, It Service AssuranceErgomed Oct 2022 - Mar 2024Guildford, Surrey, Gb
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Director, Pharmacovigilance Project Quality & Risk ManagementParexel Sep 2020 - Oct 2022Durham, North Carolina, Us• Member of PQRM Leadership Team• Accountable for Pharmacovigilance Quality Management Globally, FSP, Full Service Projects• Provide leadership and management to other Project Quality & Risk Management staff• Manage a global team (India, China, US, UK, Czech Republic)• Strong knowledge of regulatory Pharmacovigilance requirements and guidelines published by the major global Health Authorities (FDA, EMA, MHRA, PDMA).• GVP, GCP, 21 CFR, ICH, MAH expert• Responsible for all PV Audits in Quality Management (customer, sponsor, regulatory, internal, post-marketing MAH)• Owns Management Review for Pharmacovigilance• Represent Safety Services QM at management meetings, both within Parexel Quality and with Operations, as well as with sponsors• Account-focused; I meet regularly with our customers including Executive Steering Committee• Represent Quality Management in Bid Defense Meetings and RFPs• QI, CAPA responsibility for Pharmacovigilance Quality Management in Parexel• Sign off authority on all Quality Agreement and Quality Evaluations for Pharmacovigilance• Maintains a positive, results-oriented work environment, building partnerships and modelling teamwork, communicating to the team in an open, balanced, and objective manner. • Participate in formal staff review processes e.g., performance and salary reviews to corporate standards and timescales, as appropriate.• Trackwise Expert -
Associate Director, It Service AssuranceParexel Aug 2016 - Sep 2020Durham, North Carolina, Us• Accountable and responsible for implementing Service Assurance into Technology Run Services, reporting into the VP, Technology Run Services and a member of the Senior Management Team• Responsible for driving the Strategic Transformation Plan, making Service Assurance the enablement engine for all of Technology Run Services• Created a brand new global function with the following teams, Change & Release Management, Customer Training & Education, Service Knowledge & Reporting, Service Introduction, Process Enablement and Resource & Scheduling, Transformational Work stream Delivery• Process Owner of all ITIL and Customer Service Desk Processes• P&L responsibility of Service Assurance• CSAT Owner for the Customer Support Desk, including reporting and tracking improvement initiatives• Final approver of all Product and Solution Integration for new and existing customers• Built up personal relationships with some of the world’s biggest Pharmaceutical Organizations
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Head Of It Portfolio & Resource ManagementRolls-Royce Jul 2014 - Jul 2016London, England, GbAccountable and responsible for implementing and integrating the IT Resource Management Office into Rolls-Royce Global IT (RMO & PMO). Locations are UK, US, Nordics, Germany, Asia PacificResponsible for resourcing 18 Global Programmes and 180 Programme & Project ManagersLine Manage 9 PMO/RMO staff and 60 contract Project ManagersImplemented Workforce Strategy and Profiling and introduced a new ToolsetManaged relationships with external recruitment companiesIntroduced a global Induction Process and Leavers ProcessImplemented skills and capability monitoring into RMO toolCreated a new RMO website -
Service Transition Team ManagerRolls-Royce Aug 2012 - Jul 2014London, England, GbService Transition Team Manager at Rolls-Royce Controls & Data Services, responsible for the following functions within Service Transition:Change ManagementChange EvaluationService Asset & Configuration ManagementRelease & DeploymentService Validation TestingCustomer Training Transition Planning & SupportTransition Process I worked with projects to ensure our products & services are delivered to our customers as smoothly as possible with minimum risk. The areas of delivery are Civil Aerospace, Defence Aerospace, Marine, Nuclear and Energy.
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Service Transition Team LeadCentrica Mar 2011 - Aug 2012Windsor, Berkshire, GbService Transition Team Lead in the One British Gas area of Information Systems Shared Services (ISSS). My role involved managing 10 contractors. I conducted regular 1-2-1’s agreeing actions plans and time scales, recording the deliverables and expectations that were agreed. I facilitated Improvement workshops and use specialist improvement techniques such as Six Sigma to push the limits of what can be achieved. I marketed Service Transition with the Business and IS, meeting Key Stakeholders and attending Cluster Meetings. From these meetings I calculated costs and timescales involved and allocate the work to the most appropriate resource. I monitored the projects through various quality gates ensuring the desired documentation has been produced, making sure all of the Service Transition criteria has been included and customer expectations met. I received excellent feedback from my team in terms of how I manage them. -
Service ManagerCentrica Dec 2008 - Mar 2011Windsor, Berkshire, GbWhen I was Service Support Analyst for British Gas I was fortunate enough to work in both Service & Repair and BGB. I worked closely with both business and IS colleagues to ensure appropriate communication and business impact confirmation was available in order to assist in resolution of fault and high priority incidents. I ensured the appropriate engagement, communication and governance was in place to manage the relationship between their business area, IS and Suppliers to enable the effective delivery of the operational IS Service. Management of the Business approval, ensuring impact of change is managed and communicated appropriately. I reviewed and challenged Service Level exception data to ensure it has been accurately recorded with appropriate business impact. In addition I approved all Critical change for BGB from an IS perspective. I have expert knowledge of S&R and BGB Systems. I also travelled to India for two weeks to train the offshore agents with the Support Desk was outsourced
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Support AnalystCentrica Jun 2003 - Dec 2008Windsor, Berkshire, GbAs a Support Analyst I assisted British Gas Field Engineers to fix issues they had with their laptop. During this time I also designed a process called "User Damage", this process was very successful in reducing money spent in damaged IT equipment, and this was recognised by the CIO Bill Sexton. I received an excellence award for my money saving process. I also had responsibility for the Mobile Technology work shop where over £1 Million of IT assets where stored. I managed three temp workers so ensure all SLA'a were met.
Ben Smethurst Skills
Service Management
Process Mapping
Governance
Service Improvement
Service Delivery
Itil
It Service Management
Process Improvement
Business Process Mapping
Integration
Business Process
Change Management
Management
Six Sigma
Ben Smethurst Education Details
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The University West Of England, BristolAerospace Engineering; Systems; Maths -
Skills & Experience
Frequently Asked Questions about Ben Smethurst
What company does Ben Smethurst work for?
Ben Smethurst works for Convatec
What is Ben Smethurst's role at the current company?
Ben Smethurst's current role is Head of IT Applications (Regulatory and Quality).
What is Ben Smethurst's email address?
Ben Smethurst's email address is be****@****yce.com
What is Ben Smethurst's direct phone number?
Ben Smethurst's direct phone number is +4479009*****
What schools did Ben Smethurst attend?
Ben Smethurst attended The University West Of England, Bristol, Skills & Experience.
What skills is Ben Smethurst known for?
Ben Smethurst has skills like Service Management, Process Mapping, Governance, Service Improvement, Service Delivery, Itil, It Service Management, Process Improvement, Business Process Mapping, Integration, Business Process, Change Management.
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