Ben Smith Email & Phone Number

Gloucester, England, United Kingdom

I was approached by the CISO and asked if I would be interested in managing the Network and Voice Department full time. I gladly accepted as I believed that I could provide the direction and leadership to improve service and drive Anixter's network strategy into the next stage of its digital transformation journey. I am responsible for all areas of Network.

Gloucester, England, United Kingdom

This role compromised of managing Anixter's 3rd party operational support company from a Network perspective, providing Tower Lead duties on a temporary basis until another resource was brought into the role and providing 3rd level operational support for both Voice and Network. I provided Network engineering support to the business for existing projects.

Gloucester, United Kingdom

This is a hybrid role, spanning 2 teams, combining Cisco routing and switching skills with Avaya and Cisco voice skills to configure, manage and maintain both the Anixter network and voice platforms globally. I am part of the voice team, providing 2nd/3rd line support to Service Desk for all voice issues, also owning support for EMEA and APAC. I use my.

Gloucester

Managing support of Anixter’s Avaya estate in EMEA and APAC. Working closely with Avaya partners, local colleagues and the user base on projects, determining the best solution for the business, and building up a rapport with all parties. Project management for time sensitive infrastructure projects, including but not limited to; System installs, upgrades.

Gloucester, United Kingdom

Part of a team responsible for installation, configuration, monitoring and maintenance of servers and applications in EMEA. Providing 2nd/3rd line support to Service Desk for all infrastructure incidents, as well as providing the same level of support for Telecoms incidents and requests, including MACs. Providing field support to infrastructure projects.

Gloucester, United Kingdom

Providing first and second line support for over 2000 users across EMEA. Also I also did jobs outside of my contract such as installing structured cabling and site relocations.Additional Skills: Problem solving, accuracy, prioritisation, customer service, team work, communication.