Ben Smith Email & Phone Number

United Kingdom

Supporting sites nationwide with all aspects of vending and self serve coffee provision to increase service levels and profitability whilst reducing operational overheads.Providing bespoke vending solutions for existing clients as well as supporting the sales team with tender documentation and financial analysis.Working closely with supply partners, clients and internal stakeholders to plan and co-ordinate vending projects from concept to implementation.Implementation of technological advancements; contactless payments, telemetry, vending control software

Heathrow, London

- Direct Management of 156 vending machines, 14 team members and 7 vehicles. Operational support for 4 regional sites with vending facilities. Management of sub-contract (Eden Kafevend) for 150 water coolers over Heathrow and Gatwick airports.- Replacement of an ageing vending fleet using resource spent on repairs to fund leasing of new equipment. Led to increased sales, profits and client satisfaction. - Liaison with suppliers to drive pricing down, negotiation of special offers and deals- Implementation of dedicated vending control software to bring the operation up to date providing detailed, accurate management information for decision making purposes

Bath And Westfield White City - London

- Worked in 2 stores managing a wide range of catering operations to include; M&S Kitchen (full service restaurant), Deli & Champagne Bar, Cafés, Hot Food On The Move and In Store Bakery- Achieved 100% in every TSL (trading safely and legally) and FSC (food safety consortium) audit

Bath, United Kingdom

- Chosen as trial site for a new customer journey within the M&S Kitchen concept, successful trial led to the implementation of the new service journey throughout the estate- Achieved 100% in every TSL (trading safely and legally) and FSC (food safety consortium) audit- Attained “Regional Managers choice” award at compass annual conference after only 6 months in the role- Transferred from Compass to Marks and Spencer under TUPE in April 2013

Glasgow, United Kingdom

- Supported openings team in the opening of a brand new, high turnover site for a progressive, rapidly expanding restaurant group with the focus on quality fresh produce and exceptional levels of customer service- Recruitment, management and development of a team of over 20 staff to include; Assistant Managers, a Kitchen Manager and 3 Team Leaders with the emphasis on progression from within and personal development - Responsible for realistic target setting in conjunction with Area Manager, regularly exceeded expected sales targets- Supported new openings in Newcastle and Edinburgh, providing training support for the teams and restaurant management- Full P&L accountability

Bristol, United Kingdom

- Opened new concept full service restaurant (September 2008) within brand new store in Cabot Circus, Bristol- Recruited high caliber team, set budgets, developed staffing structure, sourced suppliers and equipment- Managed closure process of old store whilst setting up new - Responsible for three units within old store, a restaurant, a café and a staff facility- Health and Safety auditor for the company, supporting Area Management in Quarterly Audits plus planning and holding training sessions for existing and new management- Full P&L Accountability