While at Amazon Prime Video and Studios, Ben led a globally distributed team of over 500 productmanagers, software engineers, ux designers, and data scientists. Ben was responsible for overallproduct management of Prime Video globally (over 200 countries) including UX, recommendationsystems, and econometrics. Additionally, Ben led product, engineering, and data science teamsfor generative and non-generative AI artwork and theatrical trailer creation, outbound messaging(Amazon.com, e-mail, and app notifications), and X-Ray video augmentation.Highlights:- Launched a revised Prime Video UX globally in August 2022 that significantly improved customersatisfaction and decreased time taken before watching video.- Revised recommendation algorithms and UX placement to become more personalize and customercentric by increasing relevance of recommendations and decreasing manual marketing promotion.- Accelerate research, development, and productization of AI (generative and non-generative) creationof title art and theatrical trailers for the Prime Video UX.- Launched revised email and app notification platform separate from Amazon.com’s corporate platformenabling much greater flexibility and customization of outbound messaging.

Took time off to rest, recuperate, and spend time with the kids when they were still young. Then COVIDhappened and it turned out to be a good time to be stay-at-home dad, chef, math-tutor, and best friend.C'est la vie.

At Hulu, Ben led a team of over 1,100 people across 4 teams: product management, ux/design,customer service, and digital supply chain. Ben was responsible for Hulu’s product strategy androadmap, ux/design, customer service, and video ingestion and quality control. Additionally, Ben wasone of Hulu’s primary spokespeople.Highlights:- Led the strategy for and launched Hulu’s virtual MVPD (Live TV) in May 2017.- Relaunched Hulu’s UX, increasing hours of viewing by over 10%.- Reduced combined churn on Hulu’s ad-supported and ad-free SVOD subscriptions from 7.4% to 4.0%in 3 years while growing subscriptions at over 22% CAGR 2016-2018.- Co-sponsored Spotify partnership to bundle Hulu in Spotify’s college subscription and thereby addinga new, and highly coveted TV audience to Hulu.- Relocated Hulu’s customer support to San Antonio, TX after a multicity selection process; negotiatedtax abatements and incentives with the state of Texas, Bexar county, and the City of San Antonio for jobcreation and economic development.- Awarded Salesforce.com’s “Trailblazer of the Year” in 2017 for excellence in customer service andpushing customer-focused innovation in joint Hulu-Salesforce.com customer service innovation.

At Sonos, Ben led product management for Sonos’s software, apps, and developer platform.Additionally, Ben was on point for strategic and tactical relationships with Sonos’s key music partners.Highlights:- Launched Apple Music and Google Play Music on Sonos.- Refreshed the Sonos phone and tablet experience for increased simplicity, reduced time-to-music, andgreater continuity across devices.- Led the creation of Sonos’s developer integration platform, Sonos Direct, which enabled musicservices to play directly to Sonos speakers from their own apps.

A member of the core Xbox One leadership team, Ben led the creation of the video experience on XboxOne, including Xbox One’s Live TV experience and the integration of 3rd party streaming video apps.https://www.theverge.com/2013/11/8/5075216/xbox-one-tv-microsofts-plan-to-take-over-the-living-roomHighlights:• Built a cross-discipline team, including program management, design, and software engineering, fromscratch to deliver the TV and Video experience for Xbox One in less than 15 months.• Led industrial design, program management, and engineering for the Xbox One Media Remote andthe Xbox One TV Tuner accessories.• Designed and built second screen experiences for TV and OneGuide for Android, iOS, Windows 8,and Windows Phone.• Completed the acquisition and integration of id8 technologies in December 2012 to augment Xbox'sintellectual property and add to Xbox's technical leadership.• Awarded a 2014 technical Emmy for Innovation in Entertainment Devices for Xbox’s role in pioneeringconnected TV experiences.Prior to Xbox One Ben led the definition and delivery of the Xbox 360 and Xbox LIVE roadmaps featuresets which were central to Xbox LIVE evolving into a multi-billion-dollar business, including the 2008Xbox release (NXE), digital distribution of console games, launching Netflix Instant Watch on Xbox 360,and productization and launch of Xbox Kinect in 2010.Highlights:• Led product definition and program management for Kinect.• Led the evolution of the game consoles to stream video, beginning with the debut of movie rentals in2006 and introduction of Netflix “Instant Watch” in 2008.• Expanded Xbox Live from 6 countries in 2008 to 38 countries in 2010.• Drove evolution of online merchandising and commerce which resulted in a 600%+ increase intransactions revenue and tripling of Xbox LIVE members within 36 months (6M to 18M).