Ben Smoth Email & Phone Number

Sydney, Nsw, Au

Sydney

Responsible for leading strategic portfolio planning and governance across the People and Culture (HR) function.

Australia

Responsible for creating, developing and leading a new PMO function for the Enterprise Agility group. Role included development of Exec level reporting & communication on value outcomes delivered / Leading planning, prioritization and resource management to ensure successful team delivery / x-functional stakeholder management to ensure key alignments and engagements / owner of team financials and risk management

Sydney, New South Wales, Australia

Reporting to the MD of Australia & New Zealand, I led the 'Return To Office' Program post the COVID-19 shutdown across the A/NZ markets. Responsible for defining the strategy & collaborating across local and global teams to facilitate the smooth reopening of 5 buildings across 2 countries for 1500 employees. Breadth of program included enterprise-wide workstreams across HR, Servicing, Communications, Change Management, Real Estate, Security and Technology. Also included responsibility for early… Show more Reporting to the MD of Australia & New Zealand, I led the 'Return To Office' Program post the COVID-19 shutdown across the A/NZ markets. Responsible for defining the strategy & collaborating across local and global teams to facilitate the smooth reopening of 5 buildings across 2 countries for 1500 employees. Breadth of program included enterprise-wide workstreams across HR, Servicing, Communications, Change Management, Real Estate, Security and Technology. Also included responsibility for early thinking on 'new ways of hybrid working' Show less

Sydney, Australia

Portfolio management consisting of 15 Program/Project Managers spread across Asia/Pacific. Responsible for strategy and roadmap development, digital/website enhancements, call centre process improvements, targeted customer experience outcomes, change management and benefit realisation.

Sydney, Australia

Role had 2 key components: 1. Portfolio management leading a team of 20 Program/Project Managers across Asia/Pacific responsible for optimising the Merchant & Corporate Card customers experience with American Express.2. Create & then lead a global centre of excellence team based in India responsible for the management of the Corporate Cardholder’s feedback and quality program. Providing insights, analysis and improvement recommendations to operational teams across 20+ countries

Sydney, New South Wales, Australia

Leading a small team as part of a global group responsible for both formulating call centre servicing strategy as well as leading execution of large transformation plans across the Asia Pacific region. Key focus on optimising servicing models, revenue generating opportunities and technology enhancements.

Sydney, New South Wales, Australia

Program managing successful implementation of online servicing for customers through the various Amex web pages for consumer card, corporate card & merchants across 15 international markets.

Sydney, New South Wales, Australia

Program management of re-engineering projects across the Asia Pacific region. Leading a team of 12 Project Managers geographically dispersed across 5 countries. Delivered USD$30M+ benefits through a combination of cost reduction, net loss provision and revenue focussed initiatives.

Sydney, New South Wales, Australia

Diploma, Project Management - Pmp

Advanced Diploma, Business Management & Travel And Tourism