Experienced IT Support Technician with 3+ years in troubleshooting, network management, and providing exceptional customer service in fast-paced environments. Adept at resolving technical issues, managing PBX systems, and creating clear, user-friendly documentation. Skilled in Google Suite, Microsoft Office, FreePBX, and network security with CompTIA Network+ and Security+ certifications.Known for quickly learning new technologies and adapting to challenges. Seeking opportunities in technology where I can apply my problem-solving skills, technical expertise, and ability to learn and grow in dynamic environments.