My main responsibility is to handle incoming new instructions from various sources via email and phone, ensuring a quick response and acknowledgement for the client. Accuracy and attention to detail is key in order to capture necessary information relating to the claim such as, complete and accurate descriptions of accident details, information of all involved parties and all other relevant details that may be used to assist in the claim. I also assess the claim against information received in… Show more My main responsibility is to handle incoming new instructions from various sources via email and phone, ensuring a quick response and acknowledgement for the client. Accuracy and attention to detail is key in order to capture necessary information relating to the claim such as, complete and accurate descriptions of accident details, information of all involved parties and all other relevant details that may be used to assist in the claim. I also assess the claim against information received in order to decide the stance on liability and make decisions to accept the new claim based on the information that has been provided. Another part of my role is to ensure all clients receive a full explanation of the claims handling process. My targets are also to achieve successful capture of various stages throughout the process including repairs, PI and hire. It is also essential to keep various parties such as clients, brokers and insurers up to date with all relevant information relating to the claim in a timely manner. Show less

I moved into the insurance industry as I felt it was time for a completely new challenge. It is my responsibility to administer the process of new vehicle sourcing and supply on behalf of our clients, managing this task by monitoring and liaising with the group, third party insuruers, insurance brokers and suppliers. Administer timely arrangements regarding deliveries and collections ensuring our clients journey is a smooth process. Endeavour to exceed Customer expectations by professionally… Show more I moved into the insurance industry as I felt it was time for a completely new challenge. It is my responsibility to administer the process of new vehicle sourcing and supply on behalf of our clients, managing this task by monitoring and liaising with the group, third party insuruers, insurance brokers and suppliers. Administer timely arrangements regarding deliveries and collections ensuring our clients journey is a smooth process. Endeavour to exceed Customer expectations by professionally managing tasks. My previous experience in customer relations has allowed me to build great relationships with clients, suppliers and third parties within a short period of time. Show less

This position was to produce sales leads primarily via cold calling and through existing customers over the phone. I would look to produce sales leads for the field sales reps by immediately creating and constantly building a rapid rapport with potential clients in a short period of time. Constantly working to high KPI's of generating several leads a day with the target of at least 50% of your leads turning into sales through the company.

My main duty within this position was to assist both online and offline Category Managers with any administrative duties. During my time in this position I vastly expanded my knowledge in Microsoft programs such as well as improving my methods of dealing with customers and problem solving in a fast paced environment. My latest work within this current job, I feel proves how much I have learnt in a short space of time. Evidence of this is below: • Assisting in managing large client accounts •… Show more My main duty within this position was to assist both online and offline Category Managers with any administrative duties. During my time in this position I vastly expanded my knowledge in Microsoft programs such as well as improving my methods of dealing with customers and problem solving in a fast paced environment. My latest work within this current job, I feel proves how much I have learnt in a short space of time. Evidence of this is below: • Assisting in managing large client accounts • Controlling the sales and volumes of products to florists • New product and category set up of various ranges • Improving sales on under achieving lines • Management of florist communications • Management of work created on my own initiative to improve overall sales • Building excellent relationships with both suppliers and customers Show less

Since being accepted as a permanent member of staff I was in a supervisory position over Mother's Day peak period and most recently during Christmas peak period in which my role was to assist and supervise temporary staff and to resolve escalated complaints from customers. Day to day tasks consisted of taking orders over the phone, data entry, and complaint resolution.