www.leadershipcolab.org.uk

Planning future courses / room bookings for all of the London locations (approximately 60 rooms in various locations, 80 tutors and 500 courses per term). Amending current faculty schedule /room bookings to incorporate courses added, cancelled, moved or changed at short notice. My work requires me to have a good knowledge of Excel – where we collate all data for future and current Tutor and Room schedules. Linking sheets via formulas so that relevant statistics can be monitored to assess tutor performance and suitability for teaching.Responsible for organising external bookings for courses which are forced into overflow due to lack of room availability. Managing IT and Faculty teams across all sites including a close relationship with Etc. venues staff (our external provider) to ensure effective and smooth running of our external courses.Running of weekly reports on customer seats of our Professional Qualification courses for the London Managing Director. Able to accurately decide whether further shadow courses need to be created or whether a course is not popular enough to be run in the first place which frees up tutor and room resource.Identifying appropriate replacement tutors (working with faculty management where appropriate) in cases of sickness, other unforeseen absence, or where a Faculty staff member has been requested to perform other urgent duties. Operating a mobile out of hours emergency line which enables tutors to alert my team to any last minute issues or sickness.

I lived in New Zealand for a year, travelling NZ, Australia and Fiji, alongside my role within Atlantis Healthcare primarily working on a Customer Service team contracted by the New Zealand Blood service.