Ben Tate Email & Phone Number

Docklands, Vic

A premier hospitality agency with offices in Melbourne, Brisbane and Gold Coast INAC offer temporary and permanent recruitment for both front and back of house operations.With our head office centrally located at Docklands in Melbourne’s CBD, INAC are a privately owned, specialty hospitality service provider that can be described as focused, friendly and above all professional. The company is big enough to cater to the urgent demands of its biggest clients yet remains boutique enough to be able to manage all the accounts directly. Aimed at providing the best hospitality professionals for hat restaurants, boutique caterers, busy conference and event centres, five-star hotels and exclusive club dining establishments, INAC prides itself on attention to clients’ needs and the ability to quickly adapt to change.As well as being versed in the needs of our clients INAC are equally dedicated to the welfare and happiness of our employees. Before being placed INAC conduct stringent interviews screening all applicants to determine they possess the appropriate skill sets applicable to the roles. Our clients are some of the most demanding and highly regarded establishments within the hospitality industry and INAC are justifiably proud of being able to offer our clients a team of professional fully qualified hospitality and event staff who are not only capable but respectful and pleasant to work with. With a young, personal, modern approach to hospitality recruitment that gives us the edge over our competitors. We draw on our knowledge of the latest technologies when it comes to recruitment, staff scheduling and management. In a relatively short period of time, privately owned INAC are proud to have some of the largest clients in the hospitality and events sector yet retain our personal and extremely responsive service with our consultants being contactable 24 hours a day, 7 days a week.

London, United Kingdom

Nuffield Health deliver services from more than 200 locations including hospitals, health andfitness clubs, health assessment centres and client workplaces.Responsibilities:• Assessing requests for new services and features for potential fulfilment by existing servicesand routing to the appropriate teams.• Incident management.• Effectively and efficiently decreasing incidents and incident solution time.• Problem management.• Producing management reports as required to evidence service levels and trends.• Increasing the effectiveness of resolutions and reduction of costs.• Management of third party Service Desks.• Compliance with Service Level Agreements.• Compliance with Operational Level Agreements.• Compliance with Group IT Security and Risk governance.• Maintenance of the IT Service Catalogue and Service Maps.• Provide support to the Chief Information Officer and Solutions Manager for IT projects forspecific areas of the business.• Building a Product knowledge base for enhancing and leveraging functionality and improving the quality of 1st, 2nd and 3rd line support• Acting as the Nuffield product expert to advise internal customers on solutions• Translating business requirements into Product solutions• Gaining and maintaining the detailed knowledge of the business processes supported by the Product• Full resolution of 3rd line technical issues and problems.• Triage changes to ensure Product stability and data and process integrity• Work closely with several vendors to understand and influence the product roadmaps.• Ensure security is maintained for Business Systems and they remain compliant with internaland external standards, policies and governance.• Support Customer Services in complying with Service Level Agreements.• Support the Service Manager in the management of Product contracts.

Bristol, United Kingdom

• All responsibilities of previous employment (as listed below – Crown Agents) and becoming increasingly client facing with regular Support meetings with key business partners incuding BT Syntegra. I was responsible for 5 members of the Support Team for 2nd and 3rd line support relating to EROS, ARIES and TACTICA . ARIES is a bespoke online invoice reconciliation software used by several National Health Service (NHS) Finance deparments and TACTICA is an online Contract and Tender Management tool .• Belmin were also providing 1st and 2nd line support for the Department of Works and Pensions, Meat Hygiene Services and Job Centre Plus throughout England and Northern Ireland in the use of the EROS procurement software.• I also managed onsite implementation projects which required training courses to one or many users covering each of the unique software packages listed above.

Sutton, United Kingdom

• I was responsible for the day-to-day running of the support desk, supporting a unique procurement software EROS (Electronic Requisitioning and Ordering System). This software is used by over 3000 users in 120 NHS Trusts/Primary Care Trusts throughout Britain from dumb terminal to PCs running Windows 2000/XP. We supplied 2nd and 3rd line support involving first contact and immediate problem solving with end users to configuring, installing and support via remote access software.• I worked closely with the Implementation Manager for the full installation of EROS and related software. This leads to initial Project Meetings with clients to scope requirements leading to full roll-out and hand holding.• I had in-house responsibility for domain connectivity on 2000/2003 servers and desktop support for several Microsoft based applications including Office, Access Database, SQL, scheduled backups and UPS.• I setup, scheduled and supported all aspects of autoftp processes within the UNIX Operating System. I am able to setup processes using the CRON to automatically send files from the UNIX directory to client desktops and direct interfaces to both Financial and Purchasing Ledger applications.• I supported EROS to Payment Ledgers and Financial interfaces which involves identifying and solving issues with flat file delivery to end point destinations.• I worked towards Service Level Agreements / Operating Level Agreements as previously defined with Clients

London, United Kingdom

• I was Head Chef for the SFI Group with main responsibilities being the management of day to day running of the kitchen meeting GP targets, weekly/monthly/yearly budgets and all aspects of staff management.• I regularly met with clients to design the most appropriate menu for their event taking in financial requirements and budgets. This client interaction was a major part of the role which formed the foundations of building client relationships I now have. • I planned staff rosters for 5 members of the team taking into consideration wage percentage. This also included all management, recruitment and human resource aspects of running a kitchen team.