Ben Thompson Email & Phone Number

Lincoln, Nz

Christchurch Metropolitan Area

• Managed digital projects and programmes to achieve strategic outcomes and initiatives, including effective stakeholder and change management to drive organisational change.Led following projects with business impacts/outcomes• ICT stream in ERP migration from SAP legacy systems to SAP Cloud achieving improved efficiencies and cost savings of 28% in first 6 months.• Wifi upgrade with AI capabilities for ISO9001 compliance and increased connectivity for Tait communities - the first ICT project delivered in over a year - completed ahead of schedule by 3 months and under budget by $10k (budget of $77k) Provided increased productivity by going from up to 20 support tickets logged per month to no tickets over a 3 month period.• Deployment of a new Service Management platform. Successfully delivered with reduction in total tickets by 30% and increased response time by approx 20% through provision of workflows and business process change.• Programme Manager for Training Services Programme in Digital enablement – strategy to provide improved service to Tait Partners Programme, which led to improvements in feedback from Partners.• Led Go To Market Plan for customer-facing Cybersecurity Programme, enhancing threat detection and compliance to improve client security and trust. New services range for Tait.• Led continuous improvement initiatives like adoption and usage of Kanban in the workplace, resulting in increased visibility of workloads and increased staff engagement.

Auckland

Not for profit organisation delivering youth training/mentorship programme in motorsport/automotive for at risk youth in Auckland.• Board member for Trust.• Integral in assisting with format for training/mentorship programme for Trust.• Previously managed Digital Channels including social media (Facebook/LinkedIn/Twitter) content for Trust. • Responsible for set up of e-commerce store.

New Zealand

I love to run and that has transitioned into helping those who enjoy running achieve their goals. At Running Fit, my aim is to coach people for either an event, or a goal and to help them better themselves, whether it be for a new PB (personal best), fitness or other related goal. My online plans are designed to help people better themselves.See more at Facebook.com/benthompsonrunningfitcoach - Built a website during Covid pandemic. - Delivered digital marketing initiatives including PowerPack to help runners run better/more efficiently. - Managed Digital Marketing with content around what I provided and my own running journey - received regular feedback to show that different people were inspired to take up running by me.

Christchurch Metropolitan Area

• Multi-faceted role in tech start up, providing leadership to 3 squads (Embedded, Software and Operational) to build functionality of products to meet customer requirements and meet company objectives.• Introduced principles in sprint planning, backlog grooming and daily sprints for the squads leading to increased engagement and productivity by 25% across delivery teams through alignment of tasks and removing blockers.• Involved in Go To Market strategy for power meter.• Led Project Management function and successfully delivered multiple versions of firmware within tight deadlines toward strategic initiatives, leading the operational team to be able to conduct UAT testing more efficiently, providing increased support to customers• Led teams in providing digital product ownership around web technologies, including their customer facing app and bespoke built portal using AWS Cloud.Reason for leaving: Advised soon after joining that company’s financial future was precarious with owner looking at redundancies – advised during interviews 18-24 months funding.

Christchurch, Canterbury, New Zealand

• Directed key strategic project for AsureQuality in new SaaS Audit Management System transformation, resulting in streamlined audit processes and improved efficiencies, introducing scope through MVP.• Led project from pre-Proof of Concept to full Business Case development, board approval including budget ($5m), project team hiring, ensuring alignment with business objectives and operational budget.• Line management of project team.

Christchurch, Canterbury, New Zealand

• Managed Digital Transformation projects with budgets up to $5m, including the introduction of new digital products to enhance organisational efficiency. • Oversaw several workstreams within the Digital Transformation Programme, aligning with the organisation's strategic goals of assisting employees in Business Applications, Data, and Infrastructure. • Projects included Management of Information, a new Tenancy Management platform with a Finance Platform (Expenses), infrastructure improvements including cyber security, and the development of a new data warehouse. • Led stakeholder management and vendor management for all workstreams, ensuring effective collaboration. • Provided comprehensive reporting on all streams, including Steering Committee Groups. • Managed financials of programme including forecasting and keeping all budgets on track. • Spearheaded change management across all streams, including training to ensure appropriate organisational change and employee adaptation.

Christchurch Metropolitan Area

• Led projects including development of Mobile as a Service for new corporate clients, core infrastructure replacement (RBNZ), enablement of new Wifi Services for medium and large corporate accounts.

Auckland, New Zealand

• Led Research Dept programme including new Academic Portal for prospective students, including data stream compromising of data feed (API), data structure, cleansing and import. • Lead delivery of new project management artefacts including Exec sign off.• Lead inhouse software development team for Student Self Selection Portal of Major/Minor selections for degrees• Delivery of other critical infrastructure including Security CCTV.

Auckland, New Zealand

• Upgrade of critical safety system for KiwiRail• Deployment of new Video Conferencing facilities• Improved processes, notably at KiwiRail for Spark with quality stage gates.

Auckland, New Zealand

• Introduction of ServiceNow IT Service Management Tool• Development of Project Management artefacts/principles• Led critical infrastructure projects

Auckland, New Zealand

• Refreshed Wifi across Datacom offices globally• Deployment of IBM BigFix for patching/Windows upgrades across Datacom offices globally• Project lead on other infrastructure and application projects for Group ICT

Auckland, New Zealand

• Vendor Management• Delivery of projects including: - Hardware and network refresh across all Les Mills NZ clubs. - Wifi upgrade across Les Mills NZ estate. - Deployment of Microsoft Skype for Business - Deployment of MS365 - Outlook 365 migration - AV refresh - IT infrastructure fit out for new club (Newmarket) and refit (Howick) - CRM enhancements• Implementation of Project Management framework for best practice• Introduction of Project Request form to capture project requests and maintain backlog.

• Delivered strategic projects and programmes in multiple roles – mixture of long term permanent roles, along with some smaller short term contracts. • Vendor Management• Experienced and known for creating long term relationships with a variety of stakeholders.• Managed contract negotiations and budgets up to $2m).• Managed various projects, including the introduction of products into organisations and their lifecycle management, across diverse areas including Cyber Security, Infrastructure (Network/Wireless), e-Commerce, Marketing based technology, Supply Chain, Retail, Business Applications (SharePoint, CRMs), Data (Data Warehouses, Access and Identity Management).

2:1, Politics

Activities and Societies: Captain of 5 a side football team for 2nd & 3rd year.Graduated in 2006 with Bachelor Arts with Honours in Politics

Education record