Key Achievements• Cross-functional team member contributing to diagnostics, repairs, routine maintenance, fault finding/root cause analysis and testing while taking over as team leader whenever required to delegate tasks and monitor work done.• Reduced significant costs and delays by introducing a spare parts kit for all stores instead of retrieving individual parts at the depots; was approached by senior management to assist during this large-scale project till handover.• Mentor for assistant engineers and apprentices, with successes in developing individuals into excellent leaders.• Utilised various technical programming methods to analyse, diagnose and repair faults with high-level accuracies.

Key Achievements• Led the entire property management lifecycle from advertising, client relationship management, scheduling of viewings to interpreting RICS building surveys, fulfilling work packages with third-parties to contract negotiations.• Advisor for clients on accelerating project completion, improving branding and increasing property value in markets.• Onboarded and trained new hires to ensure understanding of Group policies, procedures and role responsibilities.• Arranged preventative maintenance works to ensure adherence to regulations, legislations and best practices.

Key Achievements• Led network and web IT system management activities across daily business operations while overseeing projects, sub-contractors’ performance, monitoring deadlines and adherence to all regulations and safe working practices.• Vital role during a companywide rebranding project, working with web development to build and roll out a new website and logo, update all physical items’ visual branding for alignment; project delivered within 6 months.• Modernised company functions by implementing new IT hardware systems and VOIP phone system within the multi-site operation, ensuring successful adoption by onboarding and training employees on maximising new functions.• Regularly reviewed existing processes, procedures and policies to identify key gaps and areas for improvement, delivering and presenting proposals to senior management for approval, then leading projects for implementation.• Reduced waste and increased compliance by introducing new ways to correctly dispose controlled waste products.

Key Achievements• Contributor to driving business continuity by maintaining and regularly updating companywide IT systems, responding to outages/service calls, resolving technical issues and working with senior IT engineers on projects.• Improved operational efficiencies and increased security by participating in various projects such as development of a bespoke CRM system and introduction of a new IP network CCTV surveillance system enabling remote monitoring.• Conducted regular inspections, and investigations when necessary to identify potential risks and escalating issues.