Ben Trapp Email & Phone Number

Nashville, Tn, Us

- Involvement in both remote and on-site professional services, including the design and implementation of Microsoft 365 and Microsoft Endpoint Manager (Intune) Environments- Experience in supporting Windows 10/11, iOS, macOS, and Android operating systems- Monitoring handover of projects into BAU and supporting as required technical documentation (Assessment reports, design docs, as-built, etc.)- Provide service in the Microsoft 365 ecosystem including Intune, Zero Touch (Windows Autopilot), Azure AD, MFA, Application Protection Policies, Device Configurations, & Conditional Access

Nashville, Tennessee, Us

- Create and deploy critical security patches worldwide within the business.- Lead various projects that impacted both the business and the back-end directly and positively such as a wireless network overhaul and several remediation steps for potentially harmful software on our internal network. - Communicated with all lines of business and built strong relationships in order to maintain a productive work environment and clear understanding of what our goals as Endpoint Engineers are.- Interacted and ran quality assurance methods on both physical and virtual machine images for corporate deployments for laptops, desktops, virtual terminals, and mobile devices.- Created software deployment packages in both SCCM and through Powershell scripts.

Nashville, Tennessee, Us

Nashville, Tennessee, Us

- Walked customers through various troubleshooting steps to correct their technical issues- Worked as an interim peer advisor for training classes on the production floor- Assisted coworkers with technical issues concerning services running on their computers and their virtual desktops

Us

- Member of an Agile Development team- Investigated programs created by the development team for any faults- Worked with MySQL databases and Apache Servers- Suggested and implemented major changes to the IT infrastructure