Ben Treder Email & Phone Number

New York, New York

- Create and execute the strategy for editorial content creation, our output surfaces on the Map, Search, and Travel properties- Lead a team of program managers who managing the operations for editorial content creation - Work across four product areas, engaging with leadership in Product, Eng, and Ops - Oversee one of the largest localization efforts at.

New York, New York

- Product Owner for several third party applications (Workforce Management, Call recording, Reporting). Driving the strategic direction of each product.- Lead multi-quarter six work stream program, improving resiliency, reporting, and monitoring of telephony system. Directly interfaced with 5 VPs on project.- Experienced analyst providing deep dive.

Dublin, Ireland

- Managed team of 6 program managers executing process improvements, telephony and CRM enhancements.- Project lead deploying Google My Business phone support in 13 languages- Project lead designing multi-channel routing engine

Ann Arbor, Michigan

- Oversaw operations for Adwords SMB Services. Responsible for staffing a large, two site contact center. Accommodated YoY volume increases of 40+% and increased agent productivity by 20+% in that time. - Managed team of 15 Google Adwords Online Specialists- Led 5 person data team which re-designed both KPI dashboards and deep dive analyses to track.

Durham, NC

Princeton, NJ

- Implemented process improvement enhancements to a 30 person claims processing center, allowing headcount to reduce by 20% while maintaining production levels. - Developed a business plan to implement electronic document management. Changes saved $60,000 annually by reducing paper usage by 90% and increasing efficiency by 30%.- Increased communication and.

Princeton, NJ

- Managed 3 person testing team; reduced defects per release by 40% by improving the methodology and internal reporting of the testing team.- Worked with system architect to design and test new payment process. Testing process for this release reduced defects by 100%, compared to other major releases.

Princeton, NJ

- Created and managed a 10 person call center which distributed $1B to 600,000 contract holders annually. Call center fielded questions from contract ownership to selling contract to banks.- Worked closely with 13 State and over 100 County directors to resolve contract holder inquiries.

Mba, Strategy And Decision Sciences

Activities and Societies: Marketing Cabinet, COLE Fellow, Admissions Fellow

Bachelors Of Science, Finance

Activities and Societies: Varsity Heavyweight Crew Team