Ben Treder Email and Phone Number
I currently am a Program Manager in Geo Data operations. I manage the Content Operations team, bringing editorial content to the Map, Search and Travel pages of Google. Prior to this role I was a Business Systems Analyst in our Customer Support & Applications team. I owned the product roadmap for several apps (WFM, productivity tracking, reporting, call recording to name a few), while also supporting the development of our contact center technology. I also worked on our Dublin based central operations team, providing strategic guidance and implementations on all 1:1 Channels for Adwords SMB Services. I worked closely with all business owners globally and our engineers to deliver process and system enhancements. I started at Google managing teams of 10-15 specialists on our Adwords Services team; helping our team satisfy SMB advertisers all over the world.As a Retail Manager Intern at Amazon.com I improved the browse and discovery shopping experience of the US Books customer. Formerly as a consultant I worked in the Government Services and Insurance & Claims practices where I held management roles in both IT and Operations.
- Website:
- google.com
- Employees:
- 219238
-
Senior Program ManagerGoogle Apr 2021 - Present
-
Program ManagerGoogle Apr 2018 - Apr 2021New York, New York- Create and execute the strategy for editorial content creation, our output surfaces on the Map, Search, and Travel properties- Lead a team of program managers who managing the operations for editorial content creation - Work across four product areas, engaging with leadership in Product, Eng, and Ops - Oversee one of the largest localization efforts at Google
-
Senior Business Systems AnalystGoogle Feb 2015 - Apr 2018New York, New York- Product Owner for several third party applications (Workforce Management, Call recording, Reporting). Driving the strategic direction of each product.- Lead multi-quarter six work stream program, improving resiliency, reporting, and monitoring of telephony system. Directly interfaced with 5 VPs on project.- Experienced analyst providing deep dive analyses of complex, ambiguous anomalies- Lead several internal valuation projects, providing cost/benefit analysis of pursuing advanced technology
-
Global Operations ManagerGoogle Apr 2014 - Feb 2015Dublin, Ireland- Managed team of 6 program managers executing process improvements, telephony and CRM enhancements.- Project lead deploying Google My Business phone support in 13 languages- Project lead designing multi-channel routing engine
-
Operations ManagerGoogle Jul 2012 - Apr 2014Ann Arbor, Michigan- Oversaw operations for Adwords SMB Services. Responsible for staffing a large, two site contact center. Accommodated YoY volume increases of 40+% and increased agent productivity by 20+% in that time. - Managed team of 15 Google Adwords Online Specialists- Led 5 person data team which re-designed both KPI dashboards and deep dive analyses to track leadership goals and to manage individuals.
-
Mba CandidateFuqua School Of Business Aug 2010 - May 2012Durham, Nc -
Retail Manager Intern - BooksAmazon.Com Jun 2011 - Aug 2011 -
Managing ConsultantNavigant Consulting Mar 2010 - Jul 2010Princeton, Nj- Implemented process improvement enhancements to a 30 person claims processing center, allowing headcount to reduce by 20% while maintaining production levels. - Developed a business plan to implement electronic document management. Changes saved $60,000 annually by reducing paper usage by 90% and increasing efficiency by 30%.- Increased communication and transparency between the operations and engineering teams; evidenced by implementing four major projects which were pending development for over a year. -
Senior ConsultantNavigant Mar 2007 - Mar 2010Princeton, Nj- Managed 3 person testing team; reduced defects per release by 40% by improving the methodology and internal reporting of the testing team.- Worked with system architect to design and test new payment process. Testing process for this release reduced defects by 100%, compared to other major releases.
-
ConsultantNavigant Sep 2005 - Mar 2007Princeton, Nj- Created and managed a 10 person call center which distributed $1B to 600,000 contract holders annually. Call center fielded questions from contract ownership to selling contract to banks.- Worked closely with 13 State and over 100 County directors to resolve contract holder inquiries.
Ben Treder Education Details
-
Strategy And Decision Sciences
Frequently Asked Questions about Ben Treder
What company does Ben Treder work for?
Ben Treder works for Google
What is Ben Treder's role at the current company?
Ben Treder's current role is Senior Program Manager at Google.
What schools did Ben Treder attend?
Ben Treder attended Duke University - The Fuqua School Of Business, Rutgers, The State University Of New Jersey-New Brunswick.
Who are Ben Treder's colleagues?
Ben Treder's colleagues are Jeffrey Star, Roberto Yug Junior, Bejjenki Sree, Harsha Vardhan, John Pierce, Mohammad Jahani, Rodrigo De Moraes.
Not the Ben Treder you were looking for?
-
-
-
Ben Treder
Sacramento, Ca2guerillawanderers.com, guerillawanderers.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial