• Responsible for initial consultations with large UK client to support the identification of their needs in order to streamline business processes• Implemented software across the workforce (circa. 3500 employees) delivering training where required, resulting in significant cost savings and improvement in staff efficiency• Provide general and technical support within the payroll, time and attendance modules

• Responsible for successful deployment of multi-platform software solutions.• Provided project management, testing and implementation support for Audit projects including upgrades and enhancements to Servicetrac CRM• Acted as a liaison between the end-users (clients) and the development department in resolving technical issues related to Audit management software• Written Computer Based Training tutorials as well as delivering face-to-face and online training• Successfully implementing previous client projects, leading to further business via recommendation

• Provided Audit presales support to sales team to successfully win tender bids• Consulted with end users to maximise system functionality• Designed and implemented Audit systems to meet client business requirements • Responsible for ensuring training materials were fit for purpose• Ensuring client records were accurately updated and maintained • Managing diaries on behalf of three project managers• Delivering end user training