Ben Upton Email & Phone Number

Indianapolis, Indiana, United States

Nashville, Tennessee

-Leads and manages the sales managers performance through effective performance management, coaching, disciplinary action, and termination, when necessary.-Recruits and trains and effective sales management team.-Meets or exceeds the sales targets by location.-Develops and implements sales initiatives that motivate and energize sales team members to achieve and succeed.-Monitors and analyzes sales results, including contract status, client family feedback, cancellations, etc., to develop an ongoing action plan for success.-Communicates sales results on a weekly, monthly, quarterly, and annual basis to management.-Recognizes market changes, team changes and operational goals and re-calibrates the team and team efforts for continued success.-Ensures scheduling of sales staffs to ensure proper coverage and equitable rotation of staff and duty days.-Reviews and resolves contract or commission discrepancies as needed.-Coaches and trains all sales staff that meet with client families at the time of need or on a pre-need basis, to ensure that they are presented with all options pertaining to interment, cemetery property, and related merchandise and services.-Complies with all company procedures for customer service when dealing with families, handling complaints, completing post-interment service activities, performing other duties necessary to ensure quality service levels.-Protects confidentiality of company and client family information, including sales and marketing programs and materials, names and addresses of client families and employees, and other related information.-Identifies and remedies all hazards at location and on grounds.

Nashville, Tennessee

Making funeral, cremation, or cemetery decisions does not have to be a difficult process. The advance planning process allows you to express your wishes and relieve your loved ones of this future emotional and financial burden. One of the greatest gifts we can give our family is a well thought out plan that eliminates any lingering doubts about the decisions that are made allowing for a true celebration of life.

Pittsburgh, Pennsylvania

Regional Management for AR, MS, and TN. Existing account management to include product training, sales training, marketing, product placement, project planning, and overall business growth partnership. In addition I pursue new accounts for long term partnerships.

Tennessee

As Area Sales Executive I was responsible for the following:-Hitting sales goals set by the company at each of the 7 cemeteries.-Recruiting, hiring, training, and retaining new sales agents and managers.-Developing training materials as well as sales programs.-Marketing and advertising on a monthly basis.-On location and in home appointments with Sales Team.

Nashville, Tennessee

As Sales Manager I am responsible for the following:-Hitting sales goals set by the company for the funeral home and the cemetery.-Recruiting, hiring, training, and retaining new sales agents.-Conduct sales meetings and one-on-one coaching sessions daily.-Marketing and advertising on a monthly basis.-On location and in home appointments with Sales Team.

Nashville, Tennessee

As Community Service Manager I was responsible for the following:-To build a Community Service Team from the ground up.-Opened office, hired and trained 12 Sales Counselors, reached goal within 4 months.-Wrote training manual for the position.-In home appointments with Sales Team.-Created business and community seminar program.-Top NACS Sales Manager and trained all other NACS Managers on location.

As Sales Manager I was responsible for the following:-Hitting sales goals set by the company.-Traveling to each location weekly to train and assist Sales Team.-Created a uniformed sales presentation for all 11 locations.-Able to recruit, hire, train, and retain sales agents for all locations.

Nashville, Tennessee

As Sales Manager I was responsible for the following:-Hitting sales goals set by the company.-Instrumental in creating Foundations for Growth program.-Traveled the Southeast training Sales Manager’s as part of Foundation for Growth.-Consistently in the top 3 for Major Market Sales Managers.

Horticultural Science

Certificate Of Completion, Turf And Turfgrass Management

Turf And Turfgrass Management