 Welcoming customers and explaining the services that the car dealership offers them. Listening and documenting customers’ car problems and passing the information to the mechanics. Consulting with mechanics about repairs and possible alternatives to expensive work. Answering questions about service outcomes (after consulting with the mechanic if necessary). Liaising with customers and mechanics to schedule car check-ups and service appointments. Advising customers about warranty protections and potential cost savings. Estimating car repair costs and the time it will take for repairs to be completed. Helping customers decide between part exchanging a car and fixing it through the workshop. Finding new customers and marketing the car dealership services to them. Testing drive cars to confirm repairs have been done correctly. Resolving possible customer complaints after repair services are offered.Achievements are as below:1) Participant of National Audi Twin Cup Championship – 2019.2) National Winner of Audi Twin Cup National Championship – 2020.3) Participant of Audi International Twin Cup (World Championship- 2021).

 Processes warranty claims on a timely basis. Processes all warranty paperwork to ensure proper documentation. Verifies criteria required by factory. Reconciles all warranty receivables with payments through the appropriate accounting schedule. Posts credits on computer. Resubmits all rejected claims promptly. Follows up on payment of outstanding claims. Tracks warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of. Arranges for parts to be shipped to the factory or distributor or to be scrapped. Files and maintains all service records as required by the warrantor. Keeps informed of all factory recalls and bulletins. Assists with body shop warranty claims as needed. Assists with any clerical needs as directed by the fixed operations manager or the controller. Maintains a professional appearance and a neat work area. Performs other duties as assigned.Achievements are as below :1) Passed Audi Warranty Process Training from “VOLKSWAGON GROUP TRAINING ACADEMY” Pune, India.2)Passed Audi Warranty Technical Training from “VOLKSWAGON GROUP TRAINING ACADEMY” Pune, India.