Benjamin Valenzuela Email & Phone Number

Greater Atlanta Area

• Product and Technical expert on product usage, client onboarding, training and product implementation• Responsible for educating large-scale advertisers on the complex ecosystem of advertising technology and the value of Facebook Measurement• Project managed and drove E2E migration for top strategic advertisers• Worked closely with Marking Sciences to analyze client data and present impactful insights to drive more business• Create and conduct high-impact on-site training based on product, platform features, and client knowledge gaps. Training average 20+ people• Manage existing client business and identify new sales opportunities via product adoption• Coordinate design updates and execution of new software applications including product release preparation and functionality changes to the platform• Foster and maintain client-facing relationships across client’s organization including executives

Greater New York City Area

• Served as the central point of contact for all operational conversations, questions, and issues for assigned publisher clients• Consult publisher clients on how to maximize and optimize inventory leveraging our platforms algorithm• Provided proactive and reactive communications and solutions, including appropriately setting and meeting client expectations• Created solid, long-term relationships with clients by developing a deep understanding of their business needs and delivering impactful solutions• Conducted regular status meetings, office hours and on-site visits with clients• Effective collaboration with cross-functional teams to maintain high-level client satisfaction – teams such as Technical Support, Project Management, Consulting, Trafficking, Training, Sales, Media Planning, Product Management, IT, and Software Development • Contributing member of a strong, collaborative team, including writing knowledgebase articles, being a technical subject matter expert on aspect(s) of our product and presenting "brown bag" sessions• Tracked and managed client interactions by logging all communications in CRM system

Greater New York City Area

• Managed accounts for major ad agencies and direct advertisers, including AT&T, Sprint, Kraft, GroupM, Digitas and Ogilvy Interactive• Managed and drove client initiatives related to ads display, rich media, search, and behavioral targeting • Partnered directly with clients on Atlas Suite strategy specific to their business model• Coordinated design updates and execution of new software applications including product release team preparation and functionality changes to the existing platform• Maintained positive relationships with clients by proactively identifying software efficiencies and maintaining face to face interaction• Mentored and coached Technical Account Managers on client communications, internal processes, and effective troubleshooting techniques• Managed and maintained client assignments between Technical Account Managers

Greater New York City Area

Greater New York City Area

Greater New York City Area