Palo Alto Networks Cyberforce Guardian 2021 - 2024

● Palo Alto Networks professional services pre-sales and delivery for SMB to enterprise (remote and onsite)● Lead engineer and acting manager in Palo Alto Networks Authorized Support Center● Architecture, implementation, and operation of MSSP using Panorama and a distributed Splunk environment● Experience with virtualization on public and private cloud platforms (VMWare, Hyper-V, AWS, Azure)

● Worked with end users, field technicians, and engineering team to resolve issues at all layers of the OSI model● Installation and configuration of Linux environments used to manage public and back-office LANs and WLANs● Installation, management, and configuration of access points, switches, and routers across multiple vendors including Cisco, D-Link, and Aruba● Advanced network and application problem solving via packet capture, mtr, and log analysis● CPE configuration and inside wiring for POTS, xDSL, cable, and fiber technologies● Detailed documentation of case work and knowledge base additions

● Development: Created call center tools using a workflow editor, HTML, CSS, JavaScript, jQuery, JUEL, Oracle SQL, MySQL, and proprietary APIs. Represented development team during inter-departmental and external vendor meetings and communications.● Technical Support: Technical customer support with focus on providing efficient, friendly, and effective technical assistance to customers in retail, hospitality, healthcare, and educational environments

● Assisted residential and business customers with DSL, home, and small business network troubleshooting