Ben Wanstrath Email & Phone Number

• Launched first commercial product - interviewed candidates, built departmental workflows, and consulted on vendor selection.
• Prioritize tasks and delegate cases to ensure daily operations run smoothly.
• Collaborated within a matrix environment as a liaison between: Customer Service, Commercial Operations, Sales, IT and others.
• Promoted from CSR - CSR II - Sr. - Team Lead in 2 year period.
• Improved workflow YoY - 36% more accounts onboarded. 450% increase in speed per setup. 237% caseload increase.
• Own onboarding end-to-end identifying process improvements.

• Process Improvement:
• Assess Salesforce platform to optimize configuration, customization, and integration to align with business goals as a core team member.
• 50+ stories submitted in JIRA suggesting improvements.
• Understand pain points across account onboarding, systems integration, and user experience workflows.
• Serve as a core team member representing accounts within Commercial Operations meetings.Accounts SME - Account Admin:
• Primary point of contact for account-related inquiries.

• Maintained publications utilizing Microsoft Office and Adobe Acrobat.
• Established patient record database - 15,000 patient encounters annually.
• Experienced in over-the-phone and email customer support solving logistical related issues.
• Supported laboratory functions including: receivables, inventory management, sample integrity, as well as upkeep.

Cincinnati, Ohio, United States

• Applied marketing funnel techniques, focusing on client engagement through periodicals, infographics and requisitions (B2B & B2C).
• Created, managed, distributed, and archived digital assets with external vendors and internal departments.
• Collaborated with graphic design, web development, and divisional labs with exposure to channel management and SEO.
• Collected, organized, and mailed promotional materials to hundreds of physicians quarterly.
• Responded to frequent updates of physical assets using holistic marketing.