Key Achievements: •Advised on HR guidelines and led policy development & relaunch • Implemented HRIS & engagement platforms for improved efficiency • Resolved complex employee relations matters (performance, TUPE, redundancy) • Presented strategic HR proposals to executive leadership • Managed HR projects aligned with business objectives • Oversaw people planning & recruitment • Facilitated coaching, mentoring & training programs for line managers • Contributed to HR digitalisation & streamlined processes Skills: • HR Operations, Strategy, Customer Service, Management, Training & Development • Labor Relations, Human Resources, Organizational Effectiveness, Succession Planning • Employee Benefits Design, HR Transformation, HR Policies, Operations Management • People Management, Communication, Recruiting, Employee Relations, Organizational Development • Talent Management, Conflict Management

•Manage complex employee relations casework including dispute resolutions, disciplinaries, grievances, •absence, retirement and redundancy.•Apply HR and business knowledge evidencing appropriate decision making skills.•Advise managers on the terms and conditions of employment and knowledge share best practice with them.•Develop HR policy and procedures to drive performance and mitigate disputes.•Implement learning and development policy.•Provide first line advice on current and existing benefits for employees and managers.•Work with appropriate parties on reward strategy.•Provide advice on recruitment and selection strategies.•Support the recruitment process – this includes writing job descriptions and preparing interview questions and application forms etc.•Carry out new starter inductions for senior leaders •Manage talent and succession planning.•Drive alignment between HR strategy and business goals and operations •Continuously monitor and review HR policies and processes and implement changes where necessary.•Participate in the implementation of specific projects, procedures and guidelines to help align the workforce with the strategic goals of the organisation.•Support change management processes.•Provide support to ops leaders in driving business

People Capability Coach for the Herbert group franchise which is the biggest KFC franchise in UK and Ireland As a People Capability Coach for Britain's Top Employer with a region that covers England and Scotland. I partner with our fantastic restaurant, Area and Region managers to design and deliver our innovative people strategy and champion our unique culture - ensuring we hire, develop and engage the Top Talent! I bridge the gap between HR and ops to ensure we only work with the best talent to ensure we have future proofed the growth of the Buisness

Area manager for KFC on our channel island stores. Led the store to achieve break through results and achieve set KPI's. Appointed and trained a brand new management team to lead the restaurant into the new year • Driving profitability through planning, analyzing P&L and BSC.• Providing team with a stimulating and supportive environment. • Maintaining and increasing standards - Compliance Management• Driving team performance – Periodic 121 and Area meetings• Training, development and signing of LAS and LAR managers..• Conducting disciplinary hearings, investigations and performance management.

• Driving profitability through planning, analyzing P&L and BSC.• Providing team with a stimulating and supportive environment. • Maintaining and increasing standards - Compliance Management• Driving team performance – Periodic 121 and Area meetings• Training, development and signing of LAS and LAR managers..• Conducting disciplinary hearings, investigations and performance management. • Facilitating international visits to support national and International Franchise community.

I was the store manager of KFC Chatham restaurant. I was responsible for all aspects of the business from recruitment to training. I oversaw all store ordering and led the training of members of our management team. I also supported the area manager in checking compliance of all KPIs in the area and led some key projects. My team won the franchise restaurant of the year award and I was awarded the restaurant manager of the year.

Kitchen managerFully accountable for menu launch, P&L, recruitment and all F&S and H&S