Applied systems design principles and proactive problem-solving to playersatisfaction and engagement.

Relationship-based central point of support for new and existing high-end customers, managing new orders, shepherding customers through the order, shipment, installation, and education process. Aassisting customers post-sale both reactively with any concerns or needs they bring up, as well as attempting to proactively intervene to avoid problems developing to begin with.

Field service engineer working with Laerdal on human-simulation medical training equipment.

On-site IT assistance and consulting

As with many small businesses, I wwore many hats at Unitek. I was responsible for everything from in-store and on-site customer service to reseller communications to IT support to system construction and configuration.Specific Experience● Software and hardware service on customer computers● Custom system design and construction● Data recovery● Problem solving● Customer service and support● Sales● Vendor relations● Purchasing recommendations● Facilities management● Software tool evaluation and selection● Hyper-V server configuration and maintenance (WSUS)● In-store, phone, remote, and on-site support● Inventory and ordering