Very exciting times as Nexus Management is now EnablesIT!

Network Guru

Looking for contract work while I look for a full time position.Currently in the Portland Area, but thinking about relocating to Waterville/Augusta. Primarily looking for network centric as well as jack-of-all-trades type work, open to travel.

Contracted to install and deploy Cisco CallManager systems for US Air Force bases in NC, SC, MO and GA. This included installation and configuration of the CallManager clusters, and training of USAF personnel who would be running and administering the systems after the deployment was completed.

Provide on-site and remote support for Atlantec Customer base. For most of Atlantec's customers, we were their only source of IT support.AD management of multiple domains; setting permissions, creating user accounts, reseting passwordsExchange AdministrationServer maintenance and updatesAudit servers and make current with patches & service packsManage backup/recovery processes: Including Veritas, Zenith BDR, and Ad-Hoc solutions.Co-ordinating network changes with Maine Medical Network group, who were responsible for the network infrastructure at Atlantec's largest customer.SonicWall firewall support and configurationInstallation, Configuration and Documentation of client software packagesWeekend/After hours maintenance and on-call responsibilitiesTerminal Server management Setup cluster load-balancingLocate and eliminate cause of excessive disk usage

Contracted to Hannaford Brothers, by Sapphire Technologies, to assist in post-breech remediation.

Home/Business DSL installations (Contract)

Service and support of CHI's customer base, including:Hardware troubleshooting and repairSystem software buildsVirii/Spyware cleaning and repairImaging and BackupsServer build-outsImplemented secure, online, Trouble Ticket (RT) and Documentation (TikiWiki) systems; eliminating the reliance on post-it's and hand-written notes for tracking workload and job history; allowing for updates from the field.Troubleshoot network bottlenecks for their largest client, and revamp the network accordingly with updated hardware and network schemes; implemented VLANs and managed switches.Overhauled VPN for CHI's largest customer, connecting the Poland, ME location, to their offices in Armonk, NY, and the owner's home in CT. (Required traveling to NY/CT).Built and implemented Linux based Firewall/Router for interfacing with the new Fiber link, where the pre-existing D-Link hardware was insufficient.Closed security holes in existing systems (including unencrypted RDP sessions, and open-relay email servers

A family emergency required me to take a 3rd shift job for a time - Returned to IT as soon as I was able

Nov 2004 - July 2005Network Technician*All earlier duties*Verizon Colo access - Cross-wiring and maintenance*On Call and After-Hours support*Oversaw and managed a complete migration of the entire network and customer base to new IP space.*Arranging new sources of parts and supplies*Working with vendors to meet our needs.

ArcusDigital / AcadiaNetJanuary 2004 – November 2004Network Technician*Cisco PIX Firewall and VPN support*Point-of-escalation for Tier 1 support Techs; additional Tier 1 coverage as needed*Support and engineering of the Air-o-link Wireless ISP*Installation, Service and Support range; Arcus Digital*System/Network Administration*Day-to-Day provisioning and operations of Alcatel DSLAM*Maintain and administer a large-scale Cisco based DSL ISP*Cabling*Field installations*Customer Service and Support*Tier 1 Telephone Tech Support*Administer and manage Arrow-Link, a wireless-broadband ISP *Was hired by Arcus Digital/AcadiaNet 11/2004 as full-time Network Tech----Web Engineering Systems and ServicesSeptember 2002 - October 2003*Reny's POS System deployment*Reny's warehouse system & network deployment*Back-up/Recovery management*Linux system/server builds*Network administration----Paine Webber through ARCNOWMay 2002 – June 2002*Tech Refresh / System Roll-out; UNUMProvident, through Manpower Professional*PC Deployment*Worked to backup and restore data files as part of a Tech Refresh project*System moves and installs*Software updates and Image loads----System AdministratorIBM Global Services through ManpowerDecember 2000 – March 2002 (1 year 4 months)UNUMProvident*Part of the transition team moving operations; to other Operations Centers*Nightly Batch Operations, Support, Transition and Training*End User Support and assisting Help Desk with call volume*NT LAN ID Administration*Site Security of the Portland Command Center*Rework the Field Office Back-up process*Reduce failure rate on field office backups from 40% to 98%+*Improve return rate/time of tape Off-Site Tape Returns (take from 60% to 100% return)*Reduce/Resolve Over-Capacity Issues (successful)*On-Point for Data-Integrity and Backup verification in the wake of 9/11*Process file restore requests (support base ~9,000 users)

Maintain uptime SLA on 430+ Radio and 78 TV internet streamsEmergency Response. Including technical infrastructure and building securityEnsured proper operating condition for one of the world's largest (at the time) WANs with over 500 nodes (T1 Frame Relay)Extensive phone contact with clients and Telco CompaniesProblem LoggingNetwork CablingSystem BuildsSupport company's phone system (Praxon PBX)Software Image builds and loading

Troubleshoot Windows and DOS based hardware and software problemsSystem Delivery and On-Site setupHardware UpgradesSoftware Image LoadsLearn basic monitor repair