Ben Wighton Email & Phone Number

Melbourne, Victoria, Australia

Brisbane, Queensland, Australia

- Member of the Executive Team, reporting directly to CEO and MD- Design and deliver operational reports in weekly meetings and influenced yearly company strategy- Manage collaboration between department heads, with a focus on Sales, Client Service, and Logistics- Oversee day-to-day business operation, client onboarding and the customer success cycle- Central role in development and implementation of Q2C Process, working closely with Head of Product- Guide education of the NZ franchise on core Quote to Customer (Quote to Cash / Q2C) principles

Brisbane, Queensland, Australia

- Manage service delivery across Australian and International client base, including a phone contact centre and 24/7 on-call service- Lead a team of 7 Technical Support Specialists, 14 Client Service Representatives and 3 Team Leaders (Promoted 1 Team Lead to Technical Services Manager)- Championed exceptional quality service delivery, seamless client onboarding processes and continuous staff education & training- Develop and document new service processes and policies; refine existing services, such as client training protocols, systems for profiling venues, project management, and technical support process.- Develop analytical tools to identify process inefficiencies and design communication tools and service processes to overcome them

Brisbane, Queensland, Australia

- Lead a team of 7 Relationship Managers (now Client Service Representatives), promoting soft-skill development, a strong customer focus and connection of tasks to company strategy- Report directly to CEO during a vacancy in Client Service Manager position- Career development for Relationship Managers including performance and salary reviews

Brisbane, Queensland, Australia

- Be the face of Nightlife: Principal deliverer of company service portfolio, represent the Nightlife Brand- Project Management: Oversee new client projects, from initial consultation, to installations, upgrades and changes of ownership- Consultation: Conduct venue profiling, develop music designs supported by visual plans, and consider client needs in venue ambience that lie beyond Nightlife services- Provide detailed and ongoing product training for clients- Identify, document and transfer all sales opportunities to the sales team

Brisbane, Queensland, Australia

- Work with Nightlife CEO and MD to launch spin-off advertising company- Sales: Oversee network development, partner contract management, network onboarding collateral, and manage our BDM and Sales Coordinator- Operations: Designed and implemented Q2C process, developed all data sharing & storage methods and platform integration with our Ad Sales partner. Designed and ran the ad-fulfilment process- Partnership Management: end-to-end management of the operational partnership with an Ad sales agency as well as the operational activity between Cribb Media and Nightlife Music

Bromley, United Kingdom

- Initiate and foster staff training and development. Instil a high level of importance on the customer experience.- Assist Operations Manager in recruitment process.- Liaise with Operations Manager to build store KPI’s and develop processes to achieve them. - Maintain store Health & Safety file, administer alcohol policy, and ensure correct stock rotation is adhered to.- Manage till floats and carry out banking procedures.

London, Uk

- Assist the Marketing Manager in marketing initiatives, such as organising in-store events, direct marketing campaigns and product placement agreements.- Manage the store CRM software and continually maintain prospect/client database.- Regularly re-write and update website content for the Mayfair showroom.- Monitor marketing campaign effectiveness and compile reports for the Marketing Manager and Business Development Consultant.- Provide all prospects and clients with exceptional service, creating a memorable customer experience.- Utilise Clydesdale Finance options to optimise sales and ensure all finance processing procedures are followed accurately.- Achieve sales targets through successful management of client portfolios.