Ben Wilde Email and Phone Number
I am an experienced innovator with a specialisation in digital transformation, in recent history specifically within the banking industry. I have a strong track record of implementing systems, changing mentalities, saving cost, finding process efficiencies, implementing onboarding platforms, creating secure messaging systems, approval processes and building digital mandates that have significantly improved interface efficiency and user experiences for both clients and staff.I have a keen interest in finding the business value adds and understanding the human impacts whilst implementing automated efficiencies to remove or improve manual processes.My expertise lies within analysis, problem solving, stakeholder management and prototyping/developing through low code tools and business solutions. I have learned and leveraged the medium of citizen development and process automation to deliver user-friendly solutions that align with strategic vision and business needs. I work closely with stakeholders to identify opportunities for process improvement, and ensure that the human impact is understood before the teams are brought along with the transformation. This is key to ensuring my projects are delivered on-time and within budget. My success has been through understanding the business problem intimately and then identifying and playing back suitable innovative creative alternatives that the business did not know were there/available.My passion for digital transformation has been driven by a desire to make a difference in people's lives. I am committed to staying current with the latest trends and best practices to create cutting-edge solutions that drive positive results for clients, senior leadership, stakeholders and staff alike.As a creative person I love to get my hands dirty and assist with the creation of business solutions, designing prototypes and process mapping the architecture out.I have a keen interest in artifical intelligence, machine learning and how this can benefit a corporate environment.
Elevate Business Transformation
View- Website:
- elevate.co.im
- Employees:
- 2
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Managing Consultant And Co-FounderElevate Business TransformationIsle Of Man
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Bank Head Of Innovation & Digital TechnologyCapital International Group Jul 2023 - PresentIsle Of ManI am currently the Head of the Innovation & Digital Technology team at Capital International Bank. I am responsible for the timely delivery of client facing functionality along with new banking products and finding internal process efficiencies, measured against the boards' strategic vision and budget.I am responsible and accountable for the bank's digital transformation, including full adoption of the Microsoft Power Platform. This has helped the banks staff unlock many process efficiencies so far, including full digital onboarding, digital approvals, process automation with Power Automate and MI through Power BI.I am also responsible and accountable for the clients banking experience and ensuring that we remain competitive in our product offerings along with the banking frameworks and software.My team are also responsible for maintaining third party relationships with our core banking providers and perform QA/UAT on any new features provided. -
Product OwnerCapital International Group May 2022 - Jul 2023Isle Of ManUpgraded my role to become the product owner of Capital International Bank. My priorities and responsibilities include ensuring alignment between the strategic vision of the board and the delivery of value adding technology for the security and future of our clients and the company.I am responsible and accountable for ensuring the Capital International Bank technological Ecosystem remains functional, online and in harmony whilst simultaneously delivering both process and feature improvements for our clients and our staff.This role involves maintaining the strategic vision and the product roadmap, prioritising the backlog, gathering feedback, building and maintaining relationships across the business and ensuring that all targets set out by the board can be delivered by the bank. It is also my role to identify any key areas of weakness within the bank and find the solutions.
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Product OwnerCapital International Group Jan 2021 - May 2022Douglas, Isle Of ManPromoted to product owner of Capital Internationals Microsoft Dynamics CRM system. Throughout the journey of creating Capital International Bank I was tasked with setting up and configuring our Dynamics 365 CRM Cloud system to be ready for launch, but also future proofed for the group as we move forward. This included managing developers, contractors and the business to create the best possible system to cater for the needs of a completely digital banking system. As the product owner of the system I am responsible for: the vision and roadmap of DCRM within Capital, the data inside DCRM, the training of staff, requirement gathering, management of communication between our development and third parties and the all round health of DCRM.
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Business AnalystCapital International Group Nov 2019 - Jan 2021DouglasI was a business analyst for Capital International Group, specifically to assist with the delivery of Capital International Bank, the first new banking operation to open on the island in 35 years.I meet with all areas of the business, ranging from banking operations, customer services, risk and compliance to gather requirements in an agile environment and handover to development for delivery. I am comfortable working directly with leadership and work closely with them on a daily basis.I create user stories from the business requirements, design process flows, perform data mapping & field analysis, create any wire frames that are required alongside answering any issues that may arise throughout the development and delivery process. I will then assist in any sign off meetings with the business to ensure the requirements meet all standards so the document can be signed off in complete peace of mind.I will then walk the development team through the requirements and assist them with any queries and problems in the tech scoping process. Once the tech scoping is complete it is played back to me to ensure the scope meets the requirements prior to development, this helps ensure we are performing as efficiently as possible as a team and business.
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Business Systems Analyst - Team LeaderPayesoft Apr 2018 - Nov 2019Douglas, Isle Of ManI was the Business Systems Analyst Team Leader within Payesoft. I managed a team of five people, one business analyst and four developers.Project ManagementI have been managing all recent internal projects within Payesoft. This has involved managing my staff and their workloads, alongside the clients and their expectations. I have been using JIRA to manage all development work, allowing for transparency on workloads of all staff along with the projects’ overall progression. I have been running weekly sprints along with progress report meetings. Please see my project completion document for further information regarding my project and specifications work.Specifications GatheringI am involved with all internal projects within Payesoft, ranging from website designs to bigger software projects (complete bespoke systems, MI & data). My role is to gather the business requirements and specifications (using the SMART methodology) from liaising with clients, gaining their sign-off and then assisting with the project from specification, build, testing, alpha, beta, and then completion. Once I have gathered the requirements I create a project within JIRA and create the specifications for the developers to begin building. I have also been designing within Photoshop and wire-framing our internal software using design systems such as Balsamiq.Some of the more specific aspects have involved outsourcing, using the likes of Fiver and Upwork. I manage the relationship and delivery with the outsourced, detailing any amendments until we are satisfied with their product, and then I oversee their payment.Business SupportBusiness support on a daily basis contains looking after the support help-desk and answering support tickets ranging from: account lock outs, password resets, software crashes & reporting, queries relating to software to new company registrations and subsequent set ups.Design WorkPlease see my completion document.
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Accounts AssistantTask Uk Apr 2017 - Apr 2018DouglasI was hired as a reconciliations clerk within Task UK and looked after the daily management of the company accounts. I chased any outstanding funds and made all payments through the bank on a daily basis. Through this role I met the director of Payesoft, and she offered me the role of the business support analyst team leader.
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Senior Data AnalystPokerstars Jun 2016 - Apr 2017OnchanI was hired as a senior data analyst at Pokerstars in the Financial Planning & Accounting department. My role included the daily preparation and administration of the Player Liability Report (a report used each day to show the earnings of the company in each vertical: Poker, Casino, Sportsbook) and to post and verify the daily revenue journals, along with the daily administration and balancing of admin transactions and/or any transactions that have to be made manually daily. I was hired to assist on a project that the company were developing too employ a new in house double entry accounting system.In addition, I looked after the updating of the workflow specification diagrams in Visio, along with keeping the project up to date in MS Project, and using SQL to update any database specific queries. -
Senior Finance TechnicianFriends Provident Dec 2011 - Jun 2016I was hired at Friends Provident from December 2011 to June 2016 and I was promoted twice and offered a number of opportunities within Finance, MI & Dealing.1. Investments Dealer2. Senior Finance Technician (Reconcilations & Cash Management)3. Finance Technician -
Senior Financial Operations AnalystZurich Insurance Company Ltd Dec 2010 - Oct 2011This role involved the daily matching of all bank and balance accounts (on average 100 per day). I was in control of the daily currency conversion of each inter-company account, as well as the monthly reconciling of each account. I was required to work within deadlines i.e. each bank and balance account needed to be clear before the end of each day, and the monthly reconciling of each account needed to be complete before or on working day 9. In addition, I looked after an Assets Reconciliation, which involved looking after and investigating each valuation statement, and communicating with customers via telephone for up to date valuations of holdings. -
Reconciliation ClerkBank Of Scotland Jun 2005 - Jun 20101. Reconciliations Assistant (November 2007 - June 2010)As a part of the finance team, my role was to reconcile every bank and balance account. This involved sending out reconciled accounts to the relevant departments and keeping on top of entries that had been outstanding for longer than a week. We worked to a Red Amber Green target, and this involved a lot of individual motivation to keep on top of the outstanding items. I also looked after all the invoices for the company, ensuring they were all paid within the designated time, and chasing up any invoices that were yet to be paid. 2. Payments Officer (June 2006 - November 2007)In June 2006 I successfully applied for the role of Payments officer. This role included the processing of Bacs, Chaps, Swifts, TT's, Deutsche bank and cheque payments. This involved working within strict deadlines and required effective teamwork. I worked in this role for a year before moving into the role of reconciliations assistant.3. Administration Officer (June 2005 - June 2006)I started off at 17 doing the post role; delivering and managing the workflows around the bank to each department and ensuring all of the mail was received at the relevant floors. I also looked after the returned mail and the sending out of recorded and special delivery mail. I did this for one year before moving on to a more challenging role in Payments.
Ben Wilde Skills
Frequently Asked Questions about Ben Wilde
What company does Ben Wilde work for?
Ben Wilde works for Elevate Business Transformation
What is Ben Wilde's role at the current company?
Ben Wilde's current role is Managing Consultant and Co-Founder.
What skills is Ben Wilde known for?
Ben Wilde has skills like Project Management, Team Leadership, Microsoft Office, Management, Business Analysis, Business Requirements, Prince2, Requirements Analysis, Agile Project Management.
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