Ben Williams Email & Phone Number

Folkestone, Kent, United Kingdom

Revenue Control Administrator / Tester I was invited to join this department on a short term contract to test our new website which was successfully launched late last year (2014). This has recently been extended to December 2016. During my year, I have also worked on multiple independent projects meaning I had to manage my own work but was also tasked to work with other departments off my own accord. This involvement included both internal… Show more Revenue Control Administrator / Tester I was invited to join this department on a short term contract to test our new website which was successfully launched late last year (2014). This has recently been extended to December 2016. During my year, I have also worked on multiple independent projects meaning I had to manage my own work but was also tasked to work with other departments off my own accord. This involvement included both internal departments and an external companies which involved group meetings face to face and private telephone conferences. The main purpose of this role is to test and maintain our current systems and any future projects. As explained, I have been involved in the successful launch of our new desktop website. Other projects have included the successful launch of our new mobile website, and the new API (Advanced Passenger Information) module with many projects in line for 2016. Working in this role meant that I had to constantly think outside the box and put myself in the position of our customers. Thinking of every single scenario that could be accomplished and test it to ensure it is working as it should. Each project consisted of continuous and strenuous attention to detail whilst managing my own work efficiently. The greatest thing I have gained from working in this department is the ability to manage my own work alongside grouped projects. I’ve become extremely detailed in both my work and personal life and have continued to demonstrate that I work well within a team and off my own accord. I have also reassured myself that I am able to learn new and challenging skills and systems at a very fast pace. Show less

Folkestone, Kent, United Kingdom

This is an administrative role along side our contact centre. This consists of 5 key areas:• Banking & Refund: Responsible for any internal payments i.e. cheque or bank transfer and external payments i.e. refunds of ticket, pet or supplement payments. In charge of payment transfers, Tesco voucher banking and the sending of all cheque payments to the corporate bank. • E-mail: The dealing of all E-mail correspondence from customers and internal departments. Creating profiles/accounts… Show more This is an administrative role along side our contact centre. This consists of 5 key areas:• Banking & Refund: Responsible for any internal payments i.e. cheque or bank transfer and external payments i.e. refunds of ticket, pet or supplement payments. In charge of payment transfers, Tesco voucher banking and the sending of all cheque payments to the corporate bank. • E-mail: The dealing of all E-mail correspondence from customers and internal departments. Creating profiles/accounts for all customers into our reporting system.• Groups: Taking payment, managing and booking group tickets for customers who are travelling with 10 vehicles or more. Arranging meet and greet and checking-in all vehicles and passengers in both Folkestone and Calais terminal depending on the size of the group. • Various: Dealing with any and all requests regarding Frequent Traveller Account holders i.e. opening Day Trip (FD) accounts, taking payment for and sending confirmation of gift vouchers. • Post: The significant elements of post are Customer Relation complaints to which we must file and create an account in our complaints system, the sending of horse invoices, updating Le Shuttle club shareholder database, booking the cycle service and complimentary tickets.• Phone: To support the Call Centre by telephone should they require any assistance or have any queries. To take calls from customers who wish to speak to someone rather than sending an E-mail. The making of horse bookings and booking retiree tickets and answering any further queries they may have whilst offering an excellent and satisfactory customer service. Show less

Folkestone

In early 2013 I was asked to represent the Sales Support department with testing the new complaints handling system for Customer Relations department. In that time I attended numerous meetings either by telephone, video conference and face to face, with a number of different departments and companies. I contributed to the decision making of the design layout, system content and best working practice. I was involved in extremely in depth testing and reporting any errors and bugs. I also… Show more In early 2013 I was asked to represent the Sales Support department with testing the new complaints handling system for Customer Relations department. In that time I attended numerous meetings either by telephone, video conference and face to face, with a number of different departments and companies. I contributed to the decision making of the design layout, system content and best working practice. I was involved in extremely in depth testing and reporting any errors and bugs. I also had access to modify the layout and content and off my own accord, changing the design to suite our working requirements. I created a functional user guide for the Supportworks system and trained all my colleagues to use it. Key features of this role included:• Assisting with the design and functionality of the system.• Report on any bugs and request fixes using dedicated reporting tools.• To attend frequent meetings with both internal staff and external developers. (Hornbill)• To create a clear user guide for colleagues ready for training. • To train my colleagues to use the new system efficiently. Show less

Folkestone, Kent, United Kingdom

Call Centre Agent. Awarded best insurance sales agent in August 2009 and agent of the month in September 2010. • Making Reservations: To make bookings for our standard and Flexi Plus tickets. • Opening Frequent Traveller accounts: To open an account for customers who travel frequently and require our standard or flexi plus bulk tickets. • Insurance: To sell and up sell on all our different types of personal and… Show more Call Centre Agent. Awarded best insurance sales agent in August 2009 and agent of the month in September 2010. • Making Reservations: To make bookings for our standard and Flexi Plus tickets. • Opening Frequent Traveller accounts: To open an account for customers who travel frequently and require our standard or flexi plus bulk tickets. • Insurance: To sell and up sell on all our different types of personal and motor breakdown insurance cover. To offer an upgrade on annual cover, ski and motor breakdown plus insurance. • Booking for Promotional or Combined Offers: We are required to make bookings on certain accounts for customers to be able to book for any promotional offers we have running at that time. To book tickets for customers who have exchanged their Tesco Club Card Vouchers into travel tokens.• Amendments and General Queries: To amend all ticket types that customers have purchased and take further payment if necessary whilst answering all general queries regarding tickets and the service.• Customer Service: To provide an excellent customer service on all calls whilst meeting the Call Handling Standard requirements. Show less

Port Of Dover

Marketing and customer services assistant.• Responding to customer queries and complaints. • Provide customers with a friendly service ensuring that they have a pleasant trip.• Offer promotional goods from large companies e.g. eBay and Orange.• Taking customer satisfaction surveys.

Btec National Diploma, Uniformed Public Services, Triple Distinction

Btec First Diploma, Uniformed Public Services, Merit