Ben Willis Email & Phone Number

Melbourne Area, Australia

• Deliver unsurpassed, Apple-specific technical services and support to a wide range of new and existing customers, including medical clinics (5-10 staff), business owners/senior managers and home users.
• Respond to telephone and email enquiries received from new/prospect customers; qualify customer’s needs; quote jobs; book appointments; and provide professional advice and recommendations.
• Manage and nurture a portfolio of key customer accounts, proposing and introducing suitable new/existing technologies to maintain high levels of customer satisfaction and enhance revenue for the company.
• Provide strong leadership to sub-contractors/suppliers/staff by overseeing and managing all project phases, including delegating duties and ensuring contractual obligations and strict timeframes are adhered to.
• Provide onsite, telephone and screen sharing support to customers, including communicating effectively to ensure accurate troubleshooting and diagnosing of IT issues/problems.
• Attend customer’s premises as required to resolve a range of IT issues/problems and to install computers and Apple related products/technologies.

Vancouver, British Columbia

(Apple Software / Hardware)- Training Individuals & Groups- Technical Repairs and Troubleshooting

• Assessed and audited applications for a variety of financial products, including Credit Cards, Personal Loans, Car Loans, Mortgages and Line Of Credit Loans, to maintain optimal lending practices.
• Analysed Loan to Valuation Ratios (LVR), customer pay slips, financials, and other documentation to ensure compliance with industry and statutory requirements/legislation.
• Accepted or rejected applications and notified customers of outcomes in a timely manner.
• Prepared loan and legal contracts upon approval of applications.
• Liaised with a range of stakeholders, including solicitors, real estate agents, land titles office etc., toobtain/exchange information relating to customer’s applications.
• Applied exceptional time management to prioritise competing tasks and meet critical deadlines.Achievements:

Malvern, South Yarra, Chadstone & South Melbourne

• Ensured customers were assisted in a professional, courteous and timely manner by understanding their individual requirements and creating complete packages to meet their needs.
• Provided Apple-specific education and training to customers who were graphic designers, audio/visual producers, business owners and home users.
• Identified opportunities to up/cross sell across the product range to achieve individual and store targets.
• Installed and set up computers, serviced devices, added hard drives and performed RAM upgrades.Achievements:
• 2005 - 2007: Consistently one of the best performers for Apple Inc. Sales Promotions, consequently receiving numerous rewards such as computers, iPods and other accessories.

Information Technology

MAC OSX Support Professional 10.12/10.11/10.10/10.9/10.8/10.7/10.6 Logic Pro 9 Certified Pro Level 1 Logic Pro X Certified Pro Level 1.

Mixing And Mastering, Audio Engineering

Studied with Richie Beretta working with audio products from Apple Logic Pro, Ableton Live, Avid ProTools, iZotope, FabFilter, Slate.

Associate'S Degree, Advanced Diploma Music Performance (Jazz/Popular) Drums & Percussion Major

Tier 2 Compliant Financial Services Reform Act, Finance, General