Apple Computer Technician And Trainer
Current▪ Deliver unsurpassed, Apple-specific technical services and support to a wide range of new and existing customers, including medical clinics (5-10 staff), business owners/senior managers and home users.▪ Respond to telephone and email enquiries received from new/prospect customers; qualify customer’s needs; quote jobs; book appointments; and provide professional advice and recommendations.▪ Manage and nurture a portfolio of key customer accounts, proposing and introducing suitable new/existing technologies to maintain high levels of customer satisfaction and enhance revenue for the company.▪ Provide strong leadership to sub-contractors/suppliers/staff by overseeing and managing all project phases, including delegating duties and ensuring contractual obligations and strict timeframes are adhered to.▪ Provide onsite, telephone and screen sharing support to customers, including communicating effectively to ensure accurate troubleshooting and diagnosing of IT issues/problems.▪ Attend customer’s premises as required to resolve a range of IT issues/problems and to install computers and Apple related products/technologies.▪ Coordinate warranty claims and repairs on behalf of customers with Apple stores.▪ Set up, install and/or maintain email accounts, software, networks and a range of hardware such as routers,desktops, laptops, iPhones, iPads, iPods, Apple TV, printers, scanners etc.▪ Complete work in a methodical and organised manner, whilst remaining calm and centred in stressful situations.▪ Liaise with telecommunications and medical software companies to exchange information and resolve issues.▪ Prepare and deliver tailored training sessions to individuals and groups, with a focus on adapting to differentpersonalities, ages (eg. 80+ year old first-time users), learning styles and capabilities.▪ Establish and maintain strong relationships with customers to support and maintain business objectives.
