develop company sales & improve service level

Build up good relationships with new customer.Help customer solve their problem face up.Find out prodential customer for build long term relationship. Find out source & partner for project.Make sure task & project can process as suspected & planned.Buil up operation team if needed.

monitor project-Westport, Northport, PTP.- monitor server & system team to serve customer side infra structure network & system.- arrange right people or team to complete job.- find out solution to solve problem custoner face up.

Manage daily operation by a team (direct report to Country Manager) in a global company (around 1000 to 1100 office computer user).Customer siteYear 2012 : CanonOpto(Malaysia)Year 2012 : Johnson & Johnson (Malaysia), Year 2011 : Sara Lee Corporation (Malaysia)Year 2010 : Keystonefoods (Malaysia) PositionHelpDesk : Supervisor (3 level support)Desktop : Supervisor (3 level support)Server : Supervisor (1 level support)Network : LAN, wireless & WAN (1 level support)Application : (1 level support)Daily job:-* monitor HelpDesk Operation* Email (MS Exhange & lotus)* Hardware (Desktop, Laptop, PDA, Microsoft Server 2003 & 2008)* Software Maintenance(Microsoft Product, VPN, VMware, Symantec Product, inhouse software etc)* Support on Client connection (SAP, AS400)* Printing & Photostat System* Fax, PABX & call billing System* CCTV System* Conference Call System (Polycom) * Purchases IT product * Audit IT software & hardware company * Inventory hardware companyTechnical support for (office, branch, warehouse & vendor or customer) in outstation or in klang valey area remote or telephone guide . More in manage Infra structure in ITS department & monitor operation IT of company.

Technical support in Bank , service center (eg. Celcome) or Goverment Branch

Hardware Technical Support.