-Amazon Seller-eBay seller

Strong PC, Android, and IOS skills - provided support via phone, email, and SMS.Excellent interpersonal and communication skills.I have the ability to deal with users of all levels.Ability to organize workload and daily priorities.Reviewed, documented, and managed support requests through a ticketing system.Interfaced with end-users to resolve problems concerning system functions reported through a problem ticket or email.Reviewed information provided, and diagnoses issues based on established procedures and scripts.Resolved problems by following scripts and assessing diagnostic information.Supported documentation maintenance by updating information and changes as directed.Ensured issues and referred to the appropriate personnel/service areas for follow up testing, and troubleshooting.Performed analysis and prepared reports on support trends and issues.Experience working with customer technology and support requirements.High school diploma.1+ years of support experience.1+ years of technical training in the computer field.Experience troubleshooting computer-related or access problems.Good communication skillsInterpersonal skills to interact with clients and team members - customer service skills.Communication skills.Excellent teamwork skillsOrganization skills to balance and prioritize work.Analytical and problem-solving skills.Good time management and organizational skillsHighly dependable.

1. Device filtering assessment: Analyze the specific requirements and filtering needs of individuals' devices to determine the appropriate filtering solutions.2. Technology implementation: Implement and configure filtering technologies, such as content filtering, web filtering, or parental controls, to effectively block or allow certain types of content based on client requirements.3. Monitoring and maintenance: Regularly monitor the effectiveness of the filtering systems and perform necessary updates or patches to keep up with the evolving threats and technological advancements.4. Troubleshooting and support: Provide technical assistance and support to clients experiencing issues with filtering systems, addressing their concerns promptly and effectively.5. Research and evaluation: Stay up-to-date with the latest filtering technologies, trends, and best practices through continuous research and evaluation, ensuring that clients receive the most advanced and reliable solutions.6. Documentation and reporting: Maintain accurate documentation of the filtering configurations, procedures, and troubleshooting steps. Generate periodic reports on filtering system performance and client satisfaction.7. Solid understanding of different filtering technologies, such as content filtering, web filtering, or parental controls.8. Proficiency in configuring and implementing filtering solutions across different devices and operating systems.9. Strong analytical and problem-solving skills to effectively assess filtering needs and troubleshoot issues.10. Excellent communication skills to provide clear instructions, support, and explanations to clients and to colleagues.11. Up-to-date knowledge of current online threats, privacy concerns, and best practices in device filtering.12. Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

As the assistant manager, I was in charge of payments, insurances, and sales.