Benjamin Lyons Email & Phone Number

Hayward, CA, US

• Lead network projects.
• Manage the network infrastructure and configuration, including switches, firewalls, VPNs to ensure the network is secure and in compliance with all applicable regulatory requirements.
• Lead and receive cross-discipline training to ensure maximum availability of systems under management.
• Pursue opportunities to improve knowledge, tools, and processes for systems under management.
• Manage an enterprise Microsoft infrastructure including Active Directory, Windows Server, MS 365 Administration, Azure/Entra, Exchange online, SharePoint, Teams.
• Write technical and operational documentation to include requirements, network diagrams, workflows, implementation plans and procedures.

Hayward, CA, US

• Set up new users on Active Directory, Microsoft 365, OKTA MFA, and VoIP phone system.
• Manages and addresses Help Desk tickets in a timely manner.
• Remote user assistance via remote desktop software.
• Provides individual training and support to employees on request via phone, email, and computer chat.
• Develop clear and user-friendly step-by-step documentation for common IT procedures.
• Installs work stations, sets up hardware, loads required software, and provides network access.

Vancouver, WA, US

• Resolved network and desktop issues on lab computersusing troubleshooting
• Provided technical support to end-users
• Maintained network devices and peripherals
• Participated in conferences and improvement projects

Associate Of Applied Technology (Aat), Network Technology

Associate Of Applied Technology (Aat), Cisco Technology

Associate Of Applied Technology (Aat), Microsoft Technology

Bachelor Of Science - Bs, Graphic Design

Archiecture

Civil And Mechanical Engineering