• Lead network projects.• Manage the network infrastructure and configuration, including switches, firewalls, VPNs to ensure the network is secure and in compliance with all applicable regulatory requirements.• Lead and receive cross-discipline training to ensure maximum availability of systems under management.• Pursue opportunities to improve knowledge, tools, and processes for systems under management.• Manage an enterprise Microsoft infrastructure including Active Directory, Windows Server, MS 365 Administration, Azure/Entra, Exchange online, SharePoint, Teams.• Write technical and operational documentation to include requirements, network diagrams, workflows, implementation plans and procedures.• Administer, maintain, and monitor SharePoint Online environments for MSP Clients, ensuring optimal performance, security, compliance, and governance.• Provide user support and training for SharePoint Online features, functionalities, and best practices.• Implement and maintain SAML certificates and expirations for SSO.• Create and maintain Conditional Access policies.• Support Windows 2012-2016 servers, high availability clusters, Hyper-V virtual machines and a few Linux Servers.

• Set up new users on Active Directory, Microsoft 365, OKTA MFA, and VoIP phone system.• Manages and addresses Help Desk tickets in a timely manner.• Remote user assistance via remote desktop software.• Provides individual training and support to employees on request via phone, email, and computer chat.• Develop clear and user-friendly step-by-step documentation for common IT procedures.• Installs work stations, sets up hardware, loads required software, and provides network access.• Ensure all conference room A/V is always in working order; Proactively assist employees with meeting preparedness for all audio-visual needs.• Researching and resolving all other IT-related issues that arise in the office and remote employees.

• Resolved network and desktop issues on lab computersusing troubleshooting• Provided technical support to end-users• Maintained network devices and peripherals• Participated in conferences and improvement projects