Technical Migrations:Orchestrated the seamless migration of the phone system from PSTN to VOIP for over 80 users.Led a server upgrade and virtual machine migration from VMWare to Hyper-V, enhancing system availability.Infrastructure Management:Managed Active Directory, Group Policy instances, and user permissions for primary and secondary school environments.Configured switches for Quality of Service (QoS) to optimize network performance.Conducted hardware and software troubleshooting to resolve issues promptly.Helpdesk and Communication:Actively contributed to the company helpdesk, ensuring timely completion of tickets and effective stakeholder communication.Network Enhancements:Completed a site-wide WiFi migration and upgrade.Executed structured cable upgrades to enhance overall connectivity infrastructure.Implemented security upgrades across various devices and services, including Azure and Windows platforms.

Efficient System Assembly:Assembled a diverse range of computer systems accurately and within specified timeframes to meet production targets.Ensured customer satisfaction by maintaining high-quality assembly standards.Quality Assurance and Troubleshooting:Conducted thorough testing and troubleshooting of components to guarantee system stability.Reviewed components for compatibility before assembly, minimizing errors and enhancing system reliability.Inventory Management:Utilized warehouse inventory systems for efficient picking and management of inventory, contributing to streamlined assembly processes.Effective Communication:Accurately communicated system and part issues to management, facilitating prompt resolution and maintaining a smooth workflow.

Reporting and Documentation:Collated and reported test results systematically, using Excel for efficient data input.Managed a migration from a physical paper archive to a digitised archive systemQuality Assurance:Ensured accuracy by conducting quality checks on test results against established standards.Process Optimization:Led the transition from physical to digital archives, enhancing data accessibility.Equipment and Inventory Management:Calibrated test equipment and managed chemical inventory levels, optimizing laboratory efficiency.Client Communication:Liaised directly with customers to address queries, fostering positive relationships.Report Preparation:Produced detailed reports, demonstrating precision and thoroughness for managerial signoff.