Associate Experience Design (AXD) team lead responsible for the end-to-end user experience of Author by Humana’s 360° Member CRM, balancing Associate, Member,
and organizational needs to create platform-native and custom MVP/MLP solutions.Managed and mentored design team through complex user experience solutioning across three portfolios and six program increments that brought more than 100 completed features to market.Established AXD team processes and cross-functional ways of working that streamlined delivery and elevated the team's strategic and tactical importance across the organization.Forged and cultivated strong collaborative relationships to expand and promote AXD's organizational influence, notably with Process Improvement, Learning & Development, Service Offering Management, Engineering, Product, among others.

End-to-end strategic, design, and development consultative services for a variety of clients including OnePak, Albireo pharmaceuticals, Homesite Insurance, Sally Taylor's Consenses, C&A Global, GearsCRM, Jamestown North America, Momenta pharmaceuticals, Sports Loyalty International Inc., Conservation Services Group renewable energy, international best selling author Jan Coffey, Advent International global private equity …

Work on-site with Medisafe's Fortune 100 pharmaceutical, drug wholesaler, and payer partners to create customized patient journey management solutions for their patients and clients. Responsibilities include identifying business/patient objectives and needs, strategic/technical collaboration, and tactical product design implementation. Results show ~10% boost in average patient med adherence compared to Medisafe's legacy program solutions.Embedded inside Apple's product design team in Cupertino leading UX/UI of the first-ever
Apple Health Records mobile app integration in preparation for the Worldwide Developers Conference (WWDC) 2018 keynote announcement.Spearhead behavioral design initiatives optimizing app features and user funnels leading to better patient outcomes through increased med adherence, engagement, and prescription refills.Internal Medisafe team lead for a brand repositioning initiative that defined our holistic B2B and B2C marketing strategy, messaging, and design direction. In collaboration with an outside creative agency, my deliverables included a web presence overhaul with a focus on content, design, technical, and quality oversight.Worked directly with the CEO to establish company’s investor brand strategy and positioning along with deliverable execution that was instrumental in closing $14MM Series B funding.

Directed the product design team working cross-functionally on the ground-up redesign of Sermo’s mobile app, enabling the company to launch globally in 5 countries and doubling its physician user base. Sermo leveraged this foundation to expand to 30 additional countries and increase its membership from 130K to 650K.

Led the 'SermoSolves' design initiative, a physician crowdsourcing tool with robust feedback loops and reward incentives, in collaboration with community managers and developers. Successfully boosted physician-submitted patient cases (curbside consultations) from 0 to more than 500 per month.

Provided design expertise to Homesite Insurance as well as their partners, GEICO and Progressive.

Complete project life-cycle design lead for BU’s top-five most valuable web presence including Bostonia magazine online, College of Communications, College of Engineering, BU Libraries, and BUniverse – cumulative yearly page views of more than 5MM.Design lead on BU Libraries project aligning all 24+ branches, 300+ databases, and 5,000+ content pages under a unified UX/UI schema and content management system. My responsibilities included assisting in IA and UX decision making, full UI design, front-end development, working cross-functionally with library product owners and developers, and general oversight of technical and implementation quality control.Co-creator of BUniverse, BU’s official video repository now hosting 7,000+ student, faculty/staff, and university-produced videos. Honed development skills to encompass full-stack WordPress development expertise with an emphasis on front-end implementation.Managed and mentored department’s team of 10 Lead Designers and Web Producers.

Worked within a highly collaborative team on a variety of partner design collateral including websites, conference microsites, magazine features, print ads, online display ads, and presentations.Served as department's technical lead by performing all front-end development, web interaction and animation, as well as CMS administration.

Web and print designer of various collateral including websites, logos, banner ads, package design, posters, promotional mailers, and other marketing collateral for StudentUniverse and its partners including Orbitz, Travelocity, CheapTickets.com, and Yahoo Travel.

Worked at the forefront of the burgeoning higher ed online learning industry by designing and producing course lectures and online user guides for Prentice Hall’s Learning on the Internet Partnership Program (myPHLIP) and for the distance learning web application, WebCT.